Tracktor Order Tracking
Hands-on support and a tidy branded tracking page with custom production statuses, but the last two detailed negative reviews (2024, 2025) both say orders silently stopped being tracked, and it charges per order.
Should you install it?
Tracktor puts a branded tracking page on your store, with custom 'in production' style statuses and carrier or vendor mapping. Years of reviews say support will set it up and write the code for you. It suits small made-to-order shops and AliExpress-style dropshippers who want fewer 'where is my order' emails. The current risk is reliability: the two most recent detailed negative reviews (Sep 2024, Nov 2025) say orders silently went untracked, and the developer only replied months later asking them to contact support. Billing is per order, and as of 2021 that included unpaid and cancelled orders, so check your order mix. After installing, compare the app's order count against your shipped orders for the first few weeks.
Thin evidence. Nearly half the reviews come from stores under a month in, many look prompted by support chats, and the last 12 months hold only 5 text reviews. Current reliability rests on one detailed recent review plus one from 2024.
Right for
- Small stores with made-to-order or production lead times that want customers to see statuses like 'in production' before shipping (2055, 8060, 1684)
- AliExpress/Oberlo dropshippers who need AliExpress or ePacket tracking and want to hide the vendor name (9703, 4737, 6097, 7431), mostly 2018–2021 evidence
- Merchants who want the support team to do the theme and email code for them (5384, 9644, 9384)
- Stores using OrderlyEmails that want the tracking link inside shipping emails (0528, 2358, 7956)
Wrong for
- Stores that need every shipped order reliably picked up without checking: two recent reviews report orders going missing or not tracking (9862, 9840)
- Stores with many unpaid, cancelled or non-shipping orders, which were billed per order as of 2021 (3452)
- Merchants who want status changes automated (Shopify Flow, time-based) or emails for custom statuses. Evidence is from 2017–2022 and may be out of date (5575, 1043, 4659)
- Merchants who want full design control of the tracking page (6143, 2020)
- Merchants in Malaysia using GDex or Poslaju. This rests on one 2021 review (4164)
What will annoy you
Orders not picked up or not tracking properly, and slow: 4 reviews, steady, last seen 2025-11.
How the developer behaves when it breaks
Public replies to negative reviews are few (4 of 10) and fix nothing. The 2021 billing replies argued with the reviewers, and one reviewer updated to call the reply factually incorrect (3452, 3115). The 2024 and 2025 missed-order complaints each got the same 'please reach out to our support' reply on 7 Apr 2026, 19 and 4 months after the reviews (9862, 9840). Older negatives got no reply (1561, 4164, 1277, 1655, 5348). In private chat, support clearly does fix things: a custom Peoplevox integration in 48 hours (5926), a courier integration fix (9235), vendor mapping (9644).
What goes wrong 5 recurring themes
- Orders not picked up or not tracking properly, and slow 4 reviews steady, last seen 2025-11
“We shipped over 200 orders and it only had 24 in its system.” review 9862
- Per-order usage billing that counts unpaid, cancelled or never-shipped orders 4 reviews fading, last seen 2021-03
“If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too.” review 3452
- Missing automation and notifications: no automatic status changes or Shopify Flow, no emails for custom statuses, notifications only on higher plans 4 reviews fading, last seen 2022-04
“I am really disappointed that I need ANOTHER app in order to change order status automatically. I can't use Shopify Flow.” review 5575
- Limited design control over the tracking page 2 reviews fading, last seen 2021-12
“Functional, but limiting if you're looking to do customization on the actual tracking page.” review 6143
- Trial experience: data wiped on upgrade, pushy emails when the order cap is hit 2 reviews fading, last seen 2020-02
“CS will tell you that all data during free trial would be wiped out” review 1277
What it does well 7 themes
- Fast support that does setup, theme code and carrier mapping for you 100 reviews
“I needed a little help to get the code in the shipping emails, but Daniel (from the chat) was right there ready to help. Instead, he did everything for me.” review 5384
- Branded on-site tracking page, linkable from shipping emails 12 reviews
“Having a branded tracking page keeps customers on our website instead of sending them to carrier sites” review 3206
- Cuts 'where is my order' emails 14 reviews
“since then we've seen a 80-90% reduction in our Support queue” review 0528
- Custom pre-shipment statuses for made-to-order products 7 reviews
“It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress.” review 2055
- Dropshipping and AliExpress tracking, including vendor mapping 9 reviews
“I dropship from AliExpress using Oberlo and this app functions beautifully with my business model.” review 9703
- Handles regional and less common carriers, and support adds or fixes integrations 7 reviews
“The built a custom integration for me so I could use this with Peoplevox.” review 5926
- Admin dashboard (Mission Control) showing delivery speed and exceptions 5 reviews
“Mission control also gives a nice view of average delivery speed and where there have been exceptions” review 1350
Red flags
- Silent breakage: orders never entered the app, so customers had no tracking (24 of 200+ orders captured in one case). The two most recent detailed negative reviews both report this, and the developer's only public reply was 'reach out to support', posted months later. 9862 9840
- Billing: usage fees charged per order, including unpaid and cancelled orders. The developer's own reply says it is 'not possible to identify canceled orders', and the reviewer called the public reply 'factually incorrect'. A 2018 review describes charges per customer lookup, probably under an older plan. Last reported 2021. 3452 3115 5348
- A long-time user says a legacy founder plan was not honoured (developer disputes this). 3115
- Free-trial data was wiped when upgrading to paid, with no clear explanation (2020). 1277
Trend
Review volume has dropped sharply: 14 reviews in the last 12 months (9 the year before), against dozens a year in 2018–2021. Of the 14 recent reviews, 9 are rating-only. Of the 5 with text, only one negative review (9840, Nov 2025) has real detail. The negative share rose to 14% in the last 12 months from 6.5% overall, and the only substantive recent complaints (2024, 2025) are about orders not being tracked. Almost all detailed evidence on features (dropshipping, custom statuses, OrderlyEmails, carrier mapping) dates from 2017–2022, so current feature and pricing claims can't be checked from the reviews.
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