Trackr: Order Tracking UpSell
A small, long-running tracking-page app with hands-on support for design changes, but in the last year one long-time user reported repeated wrong tracking data and another reported the app going down.
Should you install it?
Trackr gives you a tracking page on your own store that you can brand, and support will make the design changes for you. That is the most consistent praise across 11 years of reviews. It suits small multi-carrier and dropshipping stores that mainly want fewer "where's my order" emails. The recent warning signs are about accuracy and uptime. A 6-year user left in Oct 2025 after months of wrong origin locations and stuck statuses that kept coming back, and another long-time user reported an outage in Jun 2026. Before installing, test tracking accuracy on your own carriers during the trial, and confirm in writing how upgrades are billed.
Thin evidence. There are only 55 reviews and 5 in the last year. Over half come from stores that had used the app for under a month, with clear clusters of reviews that look solicited. No reviewer names a carrier or an order volume.
Right for
- Stores that want a tracking page on their own domain, styled to match the theme, and are happy to let support do the CSS work (1576, 1989, 7695, 1306)
- Dropshipping stores that need to hide where the parcel ships from and have support add tracking numbers from supplier couriers the app doesn't recognise (4189, 8978, 5700)
- Stores shipping with several carriers that want one tracking experience to cut down "where's my order" emails (6399, 0238, 4103)
Wrong for
- Brands whose story depends on accurate origin and location data, such as local makers. One Greek slow-fashion brand saw maps showing Thailand and the USA as the origin, and statuses stuck on pending (3528)
- Merchants who want an admin dashboard listing every order and its tracking status. As of 2021 there wasn't one, and no later review says it was added (6567)
- Merchants who expect to switch plans partway through and get credit for what they already paid (4308, 4310)
What will annoy you
Wrong or stale tracking data (wrong origin on the map, stuck on pending, order not found): 3 reviews, steady, last seen 2025-10.
How the developer behaves when it breaks
Replies to most negative reviews (62%). Some replies explain what happened and fix it: a refund for the reinstall charge (8688), an estimated-delivery date added after a request (7915), and an explanation that the June 2026 outage was resolved (4001). The three billing complaints from 2022 got near-identical scripted replies saying the team had tried to reach them, with no fix mentioned (4310, 4309, 4308). The 2025 complaint about wrong tracking data got a long apology but no fix confirmed; the reviewer had already switched apps (3528).
What goes wrong 4 recurring themes
- Wrong or stale tracking data (wrong origin on the map, stuck on pending, order not found) 3 reviews steady, last seen 2025-10
“incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece” review 3528
- App outage 1 review steady, last seen 2026-06
“Guys the app is down again, get it working ASAP!” review 4001
Also 4001 - Plan changes: money already paid is not credited when upgrading 2 reviews fading, last seen 2022-11
“If I change, my old money must be credited, otherwise you pay twice.” review 4308
- Missing features (order status dashboard, estimated delivery date) 2 reviews fading, last seen 2022-01
“there is no management dashboard where I can see all orders and their status” review 6567
What it does well 4 themes
- Responsive support that makes custom design and layout changes for you 24 reviews
“We did want some tweaks to how our tracking page looked, and Diana on their support team sorted it out for us.” review 1306
- Branded tracking page on your own site that cuts down tracking questions 9 reviews
“I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website.” review 6399
- Works across several carriers without setting each one up 4 reviews
“No need to select carriers like some other tracking apps” review 7915
- Suits dropshipping: hides origin details, and support adds supplier tracking numbers 3 reviews
“Very useful when you do dropshipping and you don't want your customer see where the product come from.” review 5700
Red flags
- Money lost on plan upgrades: three German reviews on the same day (Nov 2022) say money paid for the old plan was not credited. They look like related stores and nothing like it has been reported since. 4310 4308 4309
- A store was charged on reinstall with no free trial because the trial had been used before. The developer refunded the $48. 8688
- Problems kept coming back over three months despite promised fixes, and a question about Shopify Markets support went unanswered. The developer says Markets support shipped on 15 Sep 2025. 3528
- Service outage in June 2026. The developer blamed a DDoS attack on its hosting provider and the reviewer wrote "again". 4001
Trend
Reviews are few: 5 in the last 12 months and 6 in the 12 before that. The 12 months before were all positive, mostly short. In the last 12 months, 2 of 5 are negative: a 6-year user left in Oct 2025 over repeated wrong tracking data, and a user of more than a year reported an outage in Jun 2026. The recent positive reviews mention new features: Wallet passes and product recommendations on the tracking page.
Want this checked against your store?
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