TrackingMore Order Tracking
Cheap, easy branded tracking page with very responsive chat support, but recent paid-plan reviewers report stale statuses and support that stops solving problems, so test your carriers before relying on it.
Should you install it?
TrackingMore is an inexpensive, easy-to-set-up branded tracking page with a generous free plan, and reviewers consistently describe live-chat help with setup, branding removal and CSS tweaks as fast. The risk is reliability on paid plans: over the last year, reviewers report tracking statuses not updating (USPS/DHL lags of 48 hours, orders showing no updates), manual retracking, and support that stopped solving the problem. Regional carriers (Mondial Relay, Mexican local couriers) and changing tracking numbers are named weak spots. Install it on the free plan for a small store, and test it against your actual carriers before paying or running high volume. Check the billing screen as well, since a few reviewers describe charge disputes.
Fair evidence. Heavily solicited, short-tenure praise (68% under a month of use) inflates the positives, and only 17 reviews fall in the last 12 months, though the recent negatives converge consistently on stale updates and unresolved support.
Right for
- Small or new stores that want a free or low-cost branded tracking page and hands-on setup help (1553, 8190, 6139)
- Dropshippers who want an estimated delivery date and an on-site tracking page to cut 'where is my order' emails (6962, 7625)
- Stores that want customers kept on their own site instead of sent to the carrier's site (9527, 6893)
- Stores that want to connect tracking data to Klaviyo or pull it by API (5735, 2885, 6625)
Wrong for
- High-volume US domestic stores that need USPS/DHL statuses refreshed within hours; one store on the top plan saw 48-hour lags and left (8829)
- Stores shipping with regional or local carriers, such as Mondial Relay in France or local couriers in Mexico (8298, 3063)
- Merchants who ship with changing tracking numbers across carriers or countries (first mile + last mile) (0802)
- Merchants who need reliable support and refunds on a paid plan; recent paying customers report tickets left open and a refund refused (0723, 3217, 7381)
What will annoy you
Statuses not updating, stale or delayed carrier data; support has to manually refresh or retrack: 10 reviews, rising, last seen 2026-09.
How the developer behaves when it breaks
Replies to about 93% of reviews, usually within days. Negative reviews get a templated apology saying they 'reached out via email', with no stated fix or timeline, and some older replies were mismatched (a 'we appreciate your compliment' answer to a 1-star about broken masking rules, 0851; a thank-you to a 1-star about deleted trackings, 6075). Fixes do happen: quota restored (5116), month refunded (9994), sync problem fixed (9081), 'thorough review' after repeated manual fixes (6925). But the most recent paid-plan complaints (0723, 8829, 7381, 3217, 8298) report no resolution. A 2022 reply was defensive towards a reviewer (7778).
What goes wrong 5 recurring themes
- Statuses not updating, stale or delayed carrier data; support has to manually refresh or retrack 10 reviews rising, last seen 2026-09
“USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience.” review 8829
- Support slow, templated or unable to fix the problem on paid plans; refund refused 10 reviews rising, last seen 2026-09
“The support team is useless; they don’t solve problems.” review 3217
- Wrong status or unwanted customer emails, especially with regional or local carriers and changing tracking numbers 4 reviews steady, last seen 2026-04
“the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped” review 8298
- Billing and quota surprises: unexpected order-count demands, advance charges, quota burned on old orders 4 reviews steady, last seen 2026-09
“Was charged in advance for 30 days which was not refunded nor is CWILL recognising the advance amount paid.” review 7381
- Settings and page customisation limits: masking rules, translation settings, iframe CSS, settings changed by app updates 5 reviews fading, last seen 2024-05
“They are constantly making changes in order to try to improve and sometime it affects my previous settings that have already been setup.” review 7804
What it does well 4 themes
- Fast live-chat support and hands-on setup, including removing branding and tweaking CSS or emails. Mentioned in roughly 140 reviews, many naming individual agents (approximate tally) 140 reviews
“quickly helped me to get the trackingmore watermark off my tracking page to boost my brand image” review 0953
- Branded, customisable tracking page that keeps customers on the store's site and reduces 'where is my order' contacts 35 reviews
“keeps them on our site versus linking them to UPS or USPS website” review 9527
- Easy setup and low or free pricing for small stores 30 reviews
“Generous free plan for small stores like us.” review 1553
- Estimated delivery date, order-table status, analytics and integrations (Klaviyo, API) 12 reviews
“it has a EDD feature for the product card, it integrates into to orders table showing status” review 6962
Red flags
- Stale tracking is the live problem: a high-volume US store on the top plan left over 48-hour USPS/DHL lags; a Swedish two-shop merchant said support repeatedly hand-fixed 50+ broken orders before a proper review fixed it; an Indian merchant reports retracking needed 'almost every time'. 8829 6925 7381 0723 1984
- Refund refused on a paid plan because 'the app is working', while customers complain the tracking page is useless. 0723
- Billing disputes: one reviewer says they were charged in advance despite a 30-day free offer (in the reviewer's account, tied to a rebrand/switch); another says order-count billing jumped from 1000 to 2000 to 4000 (2023). 7381 5199
- Single reports of data loss and privacy exposure: 450+ trackings deleted without warning (2022); a reviewer saw other shops' chats and order information in the support chat (2023). Not repeated since, but unverified either way. 6075 9584
- Support silence or multi-day delays reported on paid plans or live issues. 3217 8199 7589 0851
Trend
Only 17 reviews in the last 12 months versus 96 in the 12 months before. The negative share in the last 12 months is 29% (5 of 17) against 4% overall. Four of those five are about statuses not updating and/or support failing to fix it (0723, 3217, 8829, 7381). Two 5-star reviews in the same period also describe syncing trouble that took a long time to fix (6925, 9081). Earlier years were dominated by support praise, with scattered, varied complaints (billing 2023, privacy 2023, data deletion 2022).
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