Skydropx: Rates and shipping
Easy, well-liked Mexican label and carrier hub, but the only recent reviews say support won't fix FedEx overweight charges or let you file claims yourself.
Should you install it?
Most reviewers, almost all in Mexico, like Skydropx for putting several carriers and automatic labels and customer emails inside Shopify at competitive per-label prices. The risk sits in what happens when something goes wrong: the only two reviews from the last 12 months, plus a Sept 2025 review, say support gives copy-paste answers, won't escalate repeated FedEx overweight charges and won't let merchants handle claims themselves. Others report fast, helpful support and easily resolved surcharges, so experience is mixed. It looks fine for low-to-moderate volume where you can absorb the occasional dispute; if you ship regularly with FedEx or need hands-on escalation, test with a small batch first and check how they handle a surcharge dispute.
Fair evidence. 46 reviews with a clear picture of what the app does, but 25 arrive in three bursts (17 in two weeks of April 2025) and only 2 reviews are from the last 12 months, so the current state of support rests on very few reports.
Right for
- Mexican Shopify stores that want one dashboard for several paqueterías instead of opening separate carrier accounts (1768, 4614)
- Stores that want labels and customer tracking emails generated automatically from Shopify orders (9790, 1688, 5389)
- Small to mid-size shippers sending a modest number of parcels who value rates over hands-on support (2290, 3877)
- Stores that let customers choose their own carrier at checkout (2506) or take cash-on-delivery orders (0199, Colombia)
Wrong for
- Stores shipping regularly with FedEx that need someone to escalate overweight surcharges with the carrier; one 2-year user at 10-50+ parcels a month calls it unworkable (9187)
- Merchants who want to file and follow carrier claims themselves rather than through Skydropx (9502)
- Stores shipping larger or oversized parcels, where one reviewer asked for wider coverage (9094)
- Merchants outside Mexico and Colombia: no reviewer ships from anywhere else, so there is no evidence either way
What will annoy you
Support does not resolve problems or escalate; copy-paste answers, unanswered emails, merchant cannot handle claims directly: 7 reviews, rising, last seen 2026-03.
How the developer behaves when it breaks
Replied to only 2 of 46 reviews. One was a generic thank-you to a 5-star review in 2021 (9139). The only reply to a negative review (1188) came 9 months later and asked the merchant to email hola@skydropx.com; no outcome is reported. The 1-star reviews from 2022, 2023, 2025 and 2026 got no public reply.
What goes wrong 7 recurring themes
- Support does not resolve problems or escalate; copy-paste answers, unanswered emails, merchant cannot handle claims directly 7 reviews rising, last seen 2026-03
“No ayudan en soporte y solo dan respuestas condescendientes que copian y pegan” review 3697
- Overweight surcharges and rate changes: two reviewers say disputes went unfixed (2039187, 1281188); two say claims were resolved easily (1721771, 1713957) 4 reviews steady, last seen 2026-01
“La solución real sería escalar el caso con FedEx y exigir que se detengan estos cobros indebidos” review 9187
- Late pickups and deliveries with no solution from Skydropx 1 review fading, last seen 2022-12
“en 1 semana he tenido problemas con el 90% de mis envíos con retrasos en recolección, entrega y sin soluciones” review 3145
Also 3145 - App uninstalled or reported as no longer compatible (cause unclear from the reviews) 2 reviews fading, last seen 2023-09
“Se desinstalo y me aparece que ya no es compatible” review 6583
- Some customer address fields do not sync when the label is generated 2 reviews fading, last seen 2022-06
“hay campos que no se sincronizan al generar la guía” review 6791
- Balance top-up: cheaper Mercado Pago option removed, other methods carry higher commission 1 review steady, last seen 2025-04
“lo malo es que ya no tienen esta opción y las demás cobran una mayor comisión” review 3877
Also 3877 - Coverage for larger parcels is limited 1 review fading, last seen 2022-11
“Esperamos a futuro puedan ampliar la cobertura para envíos de mayor tamaño” review 9094
Also 9094
What it does well 5 themes
- Easy to use, Shopify integration saves time on label creation 20 reviews
“me ha ahorrado muchísimo tiempo para generar mis guías” review 1688
- Competitive per-label rates and a wide choice of carriers 17 reviews
“el rango de opciones de paqueterías es muy amplio y los precios por guía son buenísimos” review 4614
- Support praised as fast and helpful (mostly 2021 to April 2025) 16 reviews
“siempre están al pendiente y dan solución adecuada cuando hay problemas con los envíos” review 3877
- Automatic tracking emails to customers when the label is created 4 reviews
“Un mail se envía al cliente automáticamente una vez generada la guía sin necesidad de hacer nada” review 9790
- Customer-chosen carrier, cash-on-delivery orders and balance top-up from shipping fees collected 2 reviews
“sean órdenes para contraentrega o con envíos estandar” review 0199
Red flags
- Support silence or no real escalation reported by long-time users (2022 to 2026): unanswered emails, copy-paste replies, no concrete action on repeated charges 7287 3697 9187 9502
- Recurring FedEx overweight surcharges the merchant says persist despite photos, weights and measurements; another says rates were changed and overweight was 'invented' 9187 1188
- Dependency on Skydropx for carrier claims: one merchant says they cannot handle claims themselves and the intermediary's handling is poor 9502
- Balance top-up fees: the cheaper Mercado Pago method was removed and remaining methods charge a higher commission 3877
- Developer replies are rare; the one reply to a negative review came 9 months late and only asked the reviewer to email 1188
Trend
Only 2 reviews in the last 12 months (Jan and Mar 2026), both 1-star and both about support and FedEx charges. The previous 12 months had 18, but 17 of those were the April 2025 burst of mostly positive reviews. Support complaints first appear in Nov 2022 and recur in 2023, 2024, Sep 2025 and 2026, while praise for support continues in the April 2025 batch, so support quality looks inconsistent rather than uniformly worse. The recent sample is too small to call a firm trend.
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