Multi-carrier labels and rates
ShippyPro ‑ Shipping made easy
A strong multi-carrier, multi-marketplace label tool, praised mostly by Italian merchants. Since the 2024 interface change, a few long-time users report bugs, slow bulk shipping, canned support and high or rising prices.
Should you install it?
ShippyPro is a mature multi-carrier label and tracking platform. Italian and Spanish merchants shipping with several carriers and selling on several marketplaces praise the time saved, the rules and the support. The risk is cost and consistency. Reviewers report steep price rises (€28 to €59/month at 250 orders in 2023, €200/month in 2026) and monthly vs annual plan limits. Since the 2024 interface change, long-time users report slower bulk shipping, bugs and canned support, and two of the 14 reviews in the last 12 months say so. Before installing, check that your carriers are actually supported and tested, get the exact plan limits and renewal terms in writing, and run a trial with your real order mix, including edits to paid orders.
Fair evidence. 79 reviews over nine years give a decent sample, but 49 are from Italy, about 20% are from stores under a month old and a June 2023 batch looks like outreach. Only two recent reviews are negative and neither shows a clear fix, so current reliability is hard to judge. Pricing figures are scattered across years.
Right for
- Italian and southern-European merchants who ship with several carriers and want one place to print labels and send tracking (49 of 79 reviews are from Italy, 9 from Spain)
- Stores that sell on Shopify plus other marketplaces such as Amazon FBA/FMB and eBay and want all orders in one queue (8235, 3106, 1773)
- Teams that want automatic order import, shipping rules, one-click labels and customer tracking updates (2701, 9084, 7732)
- Small teams with enough volume that the time saved outweighs a monthly fee (4156, 9530, 4993)
- Merchants who also want a returns portal (8489)
Wrong for
- Price-sensitive stores with modest volume: reviewers report €28 to €49 to €59/month at 250 orders, and €200/month, and some call a mid-sized tier too expensive (4006, 5108, 5790)
- Stores that edit paid orders after checkout, for example with post-purchase upsells. A 2022 review says those edits do not reach ShippyPro (5616)
- Shops that need less common couriers. Several reviewers found a carrier listed as supported that did not work (Royal Mail, a Hong Kong courier) or had integration gaps (5650, 9684, 9062)
- Merchants who rely on fast, human technical support. Recent negative reviews say replies are canned or bot-like (0323, 8104, 0663)
- Anyone who wants a small monthly plan with auto-import of all orders. A 2021 review says monthly plans import only the last 25 orders and full auto-import needs the annual plan (9951)
What will annoy you
Support seen as slow, bot-like or generic, and unable to fix problems: 9 reviews, steady, last seen 2026-02.
How the developer behaves when it breaks
Replies to about half of negative reviews (22% of all reviews). Replies are polite and often point to help pages or a CSV import workaround (9951, 5458, 2778). Some defend the product, citing 99.9% uptime and 1,800 merchants (5108), or ask the reviewer to delete the review as resolved (8495). Some offer direct contact and say they are investigating (0323, 8104). Fixes are confirmed by happy reviewers in a few cases: carrier support added after issues were raised (4993) and a courier integration built (1558). Others stay open: the UPS VAT field issue got 'It's our fault' with no date (9062), and the Royal Mail gap stayed open (5650).
What goes wrong 5 recurring themes
- Redesigned 'new experience' interface: bulk shipping slower, more clicks, persistent bugs 4 reviews rising, last seen 2026-02
“The interface has become over-designed and under-functional.” review 0323
- Support seen as slow, bot-like or generic, and unable to fix problems 9 reviews steady, last seen 2026-02
“Responses are automated, generic, and clearly copy-pasted.” review 0323
- Price too high, price increases, or plan rules that cost money 9 reviews steady, last seen 2026-01
“Per 250 ordini al mese siamo passati nel giro di un'anno a pagare da 28 euro a 49 euro” review 4006
- Carrier advertised as supported but missing or broken (Royal Mail, a Hong Kong courier, DHL, UPS customs VAT field) 6 reviews fading, last seen 2023-03
“Royal Mail does not work at all.” review 5650
- Order sync and data gaps: edits to paid orders not picked up, orders stuck, only one tracking number emailed for multi-parcel orders, weights not imported 3 reviews fading, last seen 2022-09
“The app cannot detect any order changes AFTER it has been paid.” review 5616
What it does well 5 themes
- Saves time on label printing and shipment handling across carriers 22 reviews
“a job that used to take hours per week can be done in a few minutes” review 4993
- Support praised as fast and helpful, especially in Italian-language reviews 34 reviews
“always professional, patient, and incredibly helpful” review 1343
- One interface for many carriers, with shipping rules and cost comparison 10 reviews
“Utilizzare più di un corriere senza doversi interfacciare con le diverse pagine degli stessi è essenziale.” review 7732
- Pulls orders from several marketplaces and sales channels into one queue 8 reviews
“uno strumento molto comodo ed intuitivo per aggregare i vari ordini che riceviamo dai diversi marketplace in cui lavoriamo” review 3106
- Automatic order import, tracking updates to customers, and a returns portal 8 reviews
“Consigliata sia per le spedizioni che per il portale dei resi, la uso tutti i giorni” review 8489
Red flags
- Billing and cancellation disputes: a UK reviewer says charges continued after cancelling and the refund was refused (2023). An Oct 2025 review asks for an unrequested renewal charge to be cancelled. A Feb 2026 reviewer says the subscription auto-renewed before they could leave. 8495 3416 0323
- Prepaid label units expire each month and do not carry over (2019). The reviewer lost unused units and was told a one-month carry-over would not be repeated. 5650
- Plan limits affect core features. A 2021 reviewer says a monthly plan imports only the last 25 orders and automatic import needs the annual plan. A Jan 2023 reviewer says returns and extras cost more. A 2024 reviewer calls the shipment limit rigid. 9951 2778 6736
- Price rises in short order: €28 to €49 to €59/month at 250 orders (2023), and €200/month reported in Jan 2026. 4006 5108
- Paid-order edits are not synced, so the original order ships without added items (reported 2022, no later mention of a fix). The reviewer reports costly reshipments and orders stuck with no tracking sent to Shopify. 5616
- Support is increasingly self-service or automated according to 2022 to 2026 reviewers. Developer replies to the harshest reviews defend the platform or ask the reviewer to contact them rather than confirming a fix. 0663 8104 0323 5108
- Mandatory move to the new interface is a lock-in worry. A Feb 2024 annual-plan customer says they would switch competitor if forced onto it. 2847 8104
Trend
Review volume is steady: 14 reviews in the last 12 months versus 9 in the 12 months before. 12 of the 14 are positive, mostly Italian, and praise support and time saved. Both recent negatives (5108, 0323) come from long-term or paying customers and describe bugs, a harder interface, canned support and high price. The older failures (carrier gaps, sync bugs, 2019 to 2022) are not repeated in recent reviews. The new complaints trace to the 2024 interface change and pricing, not to carrier coverage.
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