ShippyPro ‑ Shipping made easy

Should you install it?

ShippyPro does the core job well: it pulls orders from Shopify and marketplaces, prints labels in bulk across multiple carriers, and pushes tracking back to Shopify — and reviewers consistently say that saves hours a week once configured. The risk is not capability, it is the commercial relationship and the current direction of the product. Expect repeated price increases on your existing plan (28→49→59 euro in a year for one merchant; €200/month for another), an auto-renewal that reviewers in 2023, Oct 2025 and Feb 2026 all say charged them when they did not want it, and a platform redesign that a four-year merchant says in Feb 2026 made bulk shipping slower and buggier. Support is genuinely fast and helpful for setup and routine questions, especially in Italian and Spanish, but the same corpus shows it failing on urgent technical and billing problems — and the developer once publicly asked a 1-star reviewer to delete their review. Before paying, confirm in writing that your specific carrier works end to end (Royal Mail, DHL and UPS customs fields all failed for reviewers, though not since early 2023), and check the cancellation and renewal terms.

Fair evidence. 77 reviews over 111 months is under one a month, and 48 of 77 come from Italy, so this reads mainly as an Italian-market product. Only 2 of the 15 reviews in the last 12 months are negative, so the current-risk themes (redesign, reliability, canned support, auto-renewal) rest on two reviews — they are the two most detailed reviews in the window and are corroborated by older reviews, but that is a thin base. Several recent positives are one-liners that carry little information, and one 5-star review's text is actually a billing complaint, so the star average overstates satisfaction. Returns functionality is too thinly covered to judge: one merchant praises the returns portal (8489) and one says returns cannot be managed (2778).

What will annoy you

Support is slow or unhelpful when the problem is urgent or technical; replies read as canned or bot-generated: 12 reviews, steady, last seen 2026-02.

How the developer behaves when it breaks

Replies to about a fifth of all reviews and just under half of negative ones, but the content is usually rebuttal rather than repair. To a 1-star reliability complaint they answered with uptime statistics and merchant counts (5108); to a price complaint they said the increase 'è stato necessario per adattarsi agli standard del mercato' (4006); to a bug complaint they said the cause 'sembra essere riconducibile al Corriere stesso' (8104); to a merchant who said returns were unmanageable they replied that returns are in fact supported and linked a help article (2778). Worst case: they told a 1-star reviewer 'we would also kindly ask you to delete this review' (8495). It does sometimes work — a Portuguese reviewer's request was answered with the exact setting and they edited the review to say it was fixed (4326), a UK reviewer's carrier problems were worked through until they upgraded to 5 stars (4993), and a weight-import complaint got a concrete Excel workaround (5458). The Feb 2026 reply to the most detailed recent negative was long and promised direct follow-up, but no outcome is visible (0323). Bilingual replies in Italian, Spanish, Portuguese and English.