Shippit | Shipping & Delivery

A tool that Australian merchants genuinely liked through 2022, but it has not received a single positive review or a single developer reply since, and its recent failures are silent breakage and charges after uninstall hitting three-to-five-year customers.

Should you install it?

Do not install this on the strength of its older reviews — they describe a different era of the app. Through 2022 Shippit was a well-liked Australian multi-carrier tool: bulk label printing, rate comparison across Australia Post, TNT, Fastway and Couriers Please, and tracking written back to Shopify, with named support staff who fixed things. Since then there has been no positive review at all, no developer reply since July 2023, and the recent complaints are not onboarding gripes but established three-to-five-year accounts reporting the app silently stopped working and that their card kept being charged after uninstall (6528, 3751, 7840). Two independent billing-after-uninstall reports with no support response is the flag that should stop you. If you do trial it, put it on a payment method you can cut off, and confirm cancellation actually works before you depend on it.

Solid evidence. The direction is unambiguous even though recent volume is thin. Only 5 reviews in the last 12 months, but all 5 are 1-star, and widening to the last three and a half years gives 10 consecutive reviews that are all 1-star with zero developer replies — a consistent run, not a couple of outliers. The failure modes named in that run (no support, silent breakage, billing after uninstall) are independently reported across Australia, Singapore and Malaysia and by both new and multi-year accounts. Confidence is lower on the positive side than the negative: the favourable picture rests on clustered, probably solicited 2018 and 2020 review drives, and the listing's 2.8 rating does not reconcile with the 3.62 computed from the review bodies.

Right for

Australian stores as the app existed in 2018-2022: comparing Australia Post, TNT, Fastway and Couriers Please rates on one screen and printing labels in bulk (4794, 4817, 3164)
Warehouse pick/pack teams processing high parcel counts — one reviewer booked over 4000 parcels a month for two years (3076, 5086, 4733)
Merchants who want tracking numbers written back to Shopify automatically instead of pasting them by hand (7907, 2412, 5233)
Multi-location retailers doing store-to-store transfers and ship-from-store, per one Sydney/Melbourne/Brisbane apparel chain (4733, 5214)

Wrong for

Anyone who will need support: unanswered or slow support is the most-repeated complaint across all eight years, and every single review since Nov 2024 reports it (6528, 9837, 8387, 7840)
Stores relying on Australia Post On Demand, eParcel On Demand or eParcel — reviewers report these are not properly integrated and need manual address entry (0264, 9837, 3583)
Anyone shipping dangerous goods — one reviewer says the integration does not allow DG items (9665)
Merchants who need lost-parcel or weight-overcharge disputes actually settled; reviewers describe paying insurance and then being unable to claim (1058, 4489, 0652)
Multi-store operators — each Shopify store needs its own Shippit account and separate login (3380)
Small/low-volume stores by 2023-2025 pricing, where reviewers said the cost stopped being justifiable (4696, 7840)

What will annoy you

Support does not reply, or replies without resolving; no phone number and tickets closed unilaterally: 26 reviews, rising, last seen 2026-08.

How the developer behaves when it breaks

Historically frequent but formulaic: most negative replies redirect to hello@shippit.com or support@shippit.com and ask for a Merchant ID rather than addressing the specific issue (2318, 7681, 1507, 0264). Many arrived months late in batches — a run of 2020 complaints was answered on 6 May 2021 (6463, 3380, 8230, 6427), and a run of 2022 complaints on 3 November 2022 (2318, 7681, 4489). One reply openly disputed the reviewer's account of events (7494). No review in this set was edited upward after a reply, and one reviewer says issues were closed without confirming resolution (1507). The last reply of any kind is dated 10 July 2023 (3207, 7483); the ten reviews since then, all 1-star, have no reply at all.

3.62average of 88 reviews

28rated 1–2★ (32%)

0.4reviews a month, last 12 months

61%of negative reviews got a reply

Who wrote the praise

within a day of install days months a year or more

Roughly 60% of the corpus sits in three tight bursts rather than arriving steadily. About 27 reviews — nearly a third of all 88 — carry dates in the eight days of 14-21 November 2018, almost all 5-star. A second cluster of ~15 falls in 11-18 March 2020, and a third of ~11 in August-November 2022, the latter coinciding with the developer's batch reply campaign of 3 November 2022. That pattern is consistent with review drives, not organic flow. The mitigating fact: tenure_under_month_share is only 0.11, and the clustered reviewers mostly report months or years of use, so the content is likely genuine even where the timing and 5-star skew are campaign-driven. Several entries also carry edit dates later than their position in the list (4762, 4742, 7451, 4696), so displayed dates and original posting dates do not always match. Separately, the listing header shows 2.8 while the mean computed from the review bodies is 3.62 — the two do not agree, so treat the headline star number as unreliable and read the recent cohort instead.

Listed as

Free plan available

Listing on the App Store · all 88 reviews

Order volumes mentioned	Rarely stated. The highest named is over 4000 parcels a month (953076). Others self-describe as small business (953164, 334794, 335214) or a multi-store apparel retailer across Sydney, Melbourne and Brisbane (334733). One reviewer mentions contacting 200+ customers manually (473415). Most reviews give no volume.
Countries	Australia, Singapore, Malaysia
Carriers	Australia Post (including eParcel, On Demand, eParcel On Demand, My Business, Express Post), TNT, Fastway, Couriers Please
Other channels	Shopify only — no marketplace, eBay or Amazon integration is mentioned anywhere in the 88 reviews, One reviewer notes each additional Shopify store requires its own separate Shippit account and login (633380)

What goes wrong 6 recurring themes

Support does not reply, or replies without resolving; no phone number and tickets closed unilaterally 26 reviews rising, last seen 2026-08
“suddenly doesn't work, and no support.” review 6528
Also 6528 9837 3751 5591 8387
Silent breakage: orders stop syncing, the new-orders tab and other tabs stop working, the app simply stops functioning 8 reviews rising, last seen 2026-08
“still it pulls randomly orders and misses other” review 9837
Also 6528 9837 7831 4172 3207
Billing continues after uninstall; cancellation buttons do not work and refunds are not paid 5 reviews rising, last seen 2026-05
“they are still CHARGING MY CARD despite uninstalling it and there is NO response from their customer service team” review 3751
Also 3751 7840 4455 4489 3583
Lost-parcel insurance claims and carrier weight-overcharge disputes are not honoured; Shippit positions itself as 'just software' when things go wrong 6 reviews steady, last seen 2023-12
“They will charge you massive insurance fees to ship products but once the products are lost, they will make it impossible for you to claim the money” review 1058
Also 4455 1058 4489 6427 0652
Australia Post service coverage is narrower than advertised — On Demand, eParcel On Demand and DG items are not fully integrated 4 reviews steady, last seen 2026-05
“Day one with shippit and e parcel. Next time I rather give my e parcel account with Australia Post” review 9837
Also 9837 9665 0264 3583
Cost and plan transparency: listed as a free plan but reviewers find a 30-day trial, and pricing stopped being competitive for smaller senders 4 reviews steady, last seen 2025-05
“App is misleading. No free plan available. 30 day free trial.” review 1028
Also 7840 1028 4696 3415

What it does well 4 themes

Bulk label printing and faster pick/pack/dispatch — every report dates 2018 to Oct 2022, none since 28 reviews
“Being able to track, notify and bulk import orders has allowed us to keep up with increased demand” review 7985
Also 7985 5086 3164 4741 4677
Rate comparison across couriers and real freight savings — every report dates 2018 to Nov 2022, none since 18 reviews
“We have now been on Shippit with booking over 4000 parcels a month for over two years. We've tried others, nothing compares for e-commerce.” review 3076
Also 3076 1182 4817 4689 4685
Shopify order pull and automatic tracking write-back — every report dates 2018 to Nov 2022, none since 16 reviews
“It allows us to easily print labels and auto update tracking information back into Shopify” review 7907
Also 2651 2412 7907 5233 4790
Named support staff who solved things via live chat — every report dates 2018 to Nov 2022, and the same period contains equally many complaints that support was unreachable 20 reviews
“David Vogt - excellent customer service, even when it's not necessarily his job.” review 1182
Also 1182 7985 0546 3916 4680

Red flags

Card continues to be charged after the app is uninstalled, with the in-portal cancel button reported as non-functional and support not responding — two independent reports, 2025 and 2026 3751 7840
Developer has not replied to any review since 10 July 2023. Ten consecutive reviews since then, all 1-star, have gone unanswered 4455 8387 1028 7840 6528
Listing says 'Free plan available' but a reviewer reports discovering only a 30-day trial after installing and handing over store and personal details 1028
Insurance is charged on shipments but claims are reported as effectively unrecoverable, including an insurance top-up never returned 1058 4489
Promised compensation and a promised membership refund not paid after four weeks, and a reviewer reports an employee asked to fight him in person 4455
Long-tenured accounts breaking without warning — one at about five years, one at over a year — suggesting maintenance has lapsed rather than onboarding being hard 6528 4172
The one developer reply attached to a 2023 complaint is dated January 2023, predates the September 2023 edit, and addresses integration rather than the insurance complaint raised 1058

Trend

The split is stark and it is the main finding. The last positive review of any kind is dated November 2022. Every review since March 2023 is 1-star except one 4-star edit (4696) that downgrades the app and says the reviewer stopped using it. Volume has collapsed to roughly one review every two and a half months (5 in the last 12 months, all 1-star). More important than the volume is what changed in the content. The 2018-2022 negatives were mostly new users hitting onboarding friction and slow chat support (3415, 9363, 3380, 3583). The 2024-2026 negatives are established customers reporting that something which used to work stopped: 6528 at about five years, 7840 at almost four years (charged after uninstall), 3751 at over three years (card still charged), 4172 at over a year (new orders tab). Failures have moved from the onboarding stage to the installed base, and developer replies stopped entirely in July 2023.

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