Multi-carrier labels and rates
Shipandco
If you ship out of Japan and are still copy-pasting addresses into the Yamato or Japan Post carrier site, this replaces that job well — but the reviews that actually describe the product are two to seven years old, and the recent flood is mostly ratings with no text.
Should you install it?
Ship&co does one job — turning Shopify (and Amazon/Yahoo! Shopping) orders into carrier labels and customs invoices on your own accounts — and long-tenure merchants shipping from Japan say it does that job well, with several 4–7 year users still on it. Its real differentiator per the reviews is the combination of Japanese domestic carriers (Japan Post, Yamato, Sagawa, Seino) with FedEx/DHL/UPS plus automatic HS codes and commercial invoices, which is why cross-border Japanese sellers rate it highest. The open risks are modest and specific: everyday UI friction (no default shipping method, weak search, no bulk shift-select), no Yamato international as of Aug 2025, email-only support, and one unresolved performance complaint on large international invoices that the merchant says was dismissed rather than investigated. Support responsiveness is the most-praised attribute across the whole corpus, but the developer has stopped replying to recent critical reviews. Install it if you ship from Japan and currently copy-paste into carrier sites; verify your specific carrier and label-format needs during the trial, because the recent review flow won't tell you anything about them.
Fair evidence. The informative reviews are two to seven years old. About 30 of the last 49 reviews have no text, many from stores with hours or days of tenure, so the recent period is volume without evidence. Nothing in 2025–2026 contradicts the older positive picture, but nothing confirms it either — and the one live unresolved complaint (7728) and the unanswered recent 3★ reviews are exactly the signals a textless review stream would hide.
Right for
- Stores shipping from Japan that need Japan Post/EMS, Yamato, Sagawa plus FedEx/DHL/UPS labels from one screen (9980, 5219, 5065, 7472)
- Cross-border sellers who hate customs paperwork: HS codes, commercial invoices and FedEx ETD are generated per destination (7960, 1647, 4106, 6667)
- Sellers replacing manual entry on a carrier website — Yamato B2B, Japan Post 国際郵便マイページ, UPS.com (1360, 1151, 5081, 3417)
- Multi-channel sellers who want Shopify, Amazon and Yahoo! Shopping orders in one queue (5606, 2103, 6013)
- Small or seasonal shippers: billing is per label issued, so a quiet month costs little (5514, 1472, 8328)
- Non-Japanese operators who need English support alongside Japanese (5219, 9980, 3417)
Wrong for
- Anyone needing Yamato *international* (国際宅急便) — not supported as of Aug 2025; developer said it was in progress with no firm date (0760)
- Stores that want phone or live-chat support — it is email/contact form only, by the developer's own explanation (6450)
- Teams needing per-user permission splits between fulfilment and sales staff (5968)
- Domestic-only Japanese stores on tight margins, who pay for international features they never touch (7720, 0608)
- Anyone wanting checkout delivery date/time selection without Shopify Plus — as of Jan 2024 the developer said the built-in feature was Plus-only, and third-party date apps do not auto-populate (2103, 1205)
- Ireland/EU stores needing GLS (4326)
- Operators who process very large multi-item international invoices and cannot tolerate UI lag (7728)
What will annoy you
Missing carrier/service coverage merchants ask for: Yamato international, GLS Ireland, SDS electronic upload, checkout delivery-date selection: 6 reviews, steady, last seen 2026-06.
How the developer behaves when it breaks
Replies to roughly 43% of all reviews and to the single 1–2★ review. Historic replies to complaints were substantive, not boilerplate: 6450 was answered with the exact email timestamps of their replies and an explanation of why phone support was dropped; 7728's reply announced the HS-code restriction had been reverted; 7027 got a reply announcing the multi-location fix (18 months later); 1589 got a browser workaround and later a confirmation the problem was gone; 0506 got documentation links showing the feature already existed. Things do get built — 5065 and 0874 both note the delivery date/time feature shipped after requests. But the pattern has weakened: the three most recent critical reviews (3622 2025-03, 7204 2026-05, 6312 2026-09) have no reply, and 7728's performance complaint remains open across multiple reports.
What goes wrong 8 recurring themes
- Day-to-day UI friction: weak search, no default shipping method, no shift-select for bulk checking, delivery-date field auto-filling and throwing errors on ゆうパケット 5 reviews steady, last seen 2026-09
“配送方法のデフォルト設定ができず毎回手作業での選択になるため、配送オペレーションにて指定ミスなどが発生しやすい” review 5791
- Missing carrier/service coverage merchants ask for: Yamato international, GLS Ireland, SDS electronic upload, checkout delivery-date selection 6 reviews steady, last seen 2026-06
“ヤマト国際配達のラベルにもリンクして欲しいです。” review 0760
- UI slows down and the product category field changes by itself on large international invoices; reviewer says it was reported repeatedly and dismissed 1 review steady, last seen 2025-10
“the performance issue with the product category keeps on changing when working on a large order invoice has not improved even a little bit” review 7728
Also 7728 - Pricing feels high and plan choice confusing, especially for domestic-only shippers paying for international features 4 reviews fading, last seen 2024-03
“安いアプリがあるので、比較すると少し高い気もします。” review 7720
- Shopify data not reflected on time — order tags, order sync 2 reviews fading, last seen 2024-04
“たまにタイムリーにタグが反映されないこともあるので、そこだけ改善されればさらに嬉しいです。” review 0874
- Email-only support with no phone or chat, and that is not signposted before you install 1 review steady, last seen 2024-09
“their support is just email... no chat, no phone, just a contact form” review 6450
Also 6450 - Printing/browser friction — UPS labels would not print on a laser printer, PDFs needing Adobe Reader on Mac Safari 2 reviews resolved, last seen 2025-01
“After I started to use this App I could not use the laser print to UPS label anymore” review 1589
- Auto-fulfilment broke when Shopify added multi-location and stayed broken for roughly 18 months 1 review resolved, last seen 2019-03
“Shopifyの機能にロケーション設定が増えてから、自動フルフィルメントが行われなくなりました” review 7027
Also 7027
What it does well 6 themes
- Replaces manual copy-paste into carrier websites; large time savings on label issuing 34 reviews
“自動連携、印刷含めてかなり工数削減できる神アプリです。” review 5650
- Support answers fast, in Japanese and English, and is named by reviewers (Thomas, 梶本) 41 reviews
“サポートの方たちがやさしく、不明点をしっかりと説明・フォローしてくれます！” review 7886
- Domestic and international carriers managed from the same screen 19 reviews
“弊社は海外と国内発送を両方行っているため、こちらのシステムに大変助けられております。” review 5065
- Customs paperwork: commercial invoices, HS codes, FedEx electronic trade documents, per-carrier rate comparison 11 reviews
“商品の寸法・重量を入力するだけで各クーリエの配送ラベルやインボイスが簡単に作成できますし、各クーリエの料金比較もできます。” review 7960
- Tracking numbers and fulfilment status push back to Shopify automatically 10 reviews
“ボタン一つを押すだけで発送のメール送信、受注システム側のステータス変更までできる” review 1912
- Per-label pricing with no upfront cost suits low or seasonal volume 4 reviews
“初期投資が必要なく、使用に応じた分だけ料金がかかる体制がとても便利。” review 1472
Red flags
- Billing continued — and the price went up — while a core Shopify feature (multi-location auto-fulfilment) was broken for this merchant: 「一向に復旧される見込みなくにもかかわらず料金改定が行われており以前より高くなっています」. The developer confirmed the fix on 2020-06-19, about 18 months after the first report. Old, but it is the clearest instance of breakage plus full billing. 7027
- A reported performance bug was answered with a denial rather than an investigation — the merchant writes they were "just told that it is NOT happening on their side and did not investigate further", and says it is reproducible on all their machines with 32GB RAM. Still unresolved as of the Oct 2025 update. 7728
- The three most recent critical reviews got no developer reply at all, despite a 43% overall reply rate and detailed replies to older complaints. Replies appear to have thinned out after 2024. 3622 7204 6312
Trend
Review volume more than doubled (49 in the last 12 months vs 22 the year before, ~4.1/month) while informative content collapsed: most of the new reviews are ratings with no text, often from stores that had the app for minutes. Nearly every review that actually describes the product in operation — carrier coverage, customs handling, bugs, support quality — was written between 2019 and 2024. Themes did shift: the 2019–2022 complaints (multi-location auto-fulfilment, UPS laser printing, PDF/Adobe friction, Yamato bulk issuing) are resolved and confirmed resolved by the reviewers themselves, while what remains is everyday UI friction (search, default carrier, bulk selection) and coverage gaps (Yamato international, checkout date/time). The other visible change is developer replies going quiet on recent 3★ reviews after being consistently detailed through 2024.
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