OrderMate ‑ Delivery & Pickup
A cheap, simple cart-page delivery-date picker that small local florists and food shops ran for years on the strength of fast live-chat support, but the record is almost entirely 2019-2023 and the only recent text review says the delivery-estimate side of it misfires on pickup orders.
Should you install it?
This is a basic cart-page date and time-slot picker for stores doing their own local delivery and pickup, and for small florists, bakeries and food shops it has done that job cheaply for years. Its real strength is the support team, who will get into your theme and place or restyle the widget quickly; its real weaknesses are structural and unchanged since 2020 - the picker lives on the cart page only, so express checkout, Google Pay and Recharge flows can skip it, and several merchants report orders arriving with no date because the calendar loaded late. One calendar applies to the whole cart, so per-product lead times are out. The listing's headline ETA/EDD feature is essentially unevidenced in 127 texted reviews; the only mention is the most recent review, a 1-star saying pickup orders are shown a future delivery date. If your buyers always pass through the cart and you only need one date-and-slot choice per order, it is a reasonable cheap option - but test express checkout and the date-required behaviour on a staging theme before you trust it with live orders.
Thin evidence. The evidence is rich for 2019-2023 and almost absent for what is shipping now: 3 reviews in the last 12 months, two of them rating-only, one negative. Around 30% of the positive reviews were written within three days of install, mostly about the onboarding chat rather than the app in production, and two are 11-minute 5-star reviews (1152, 2591). The app also appears to have been renamed more than once across its life, so older reviews may not describe the current product.
Right for
- Small local florists, bakeries and food shops delivering with their own drivers, who need customers to pick a date and time slot (7072, 9992, 4776, 1566)
- Stores that need per-day/per-slot order caps, cut-off times and closed/blackout days (6824, 0582, 9079, 3344)
- Non-coders who want the vendor to paste and position the widget for them (0518, 6501, 1893, 2077)
- Stores where customers reliably pass through the cart page before checkout (6810, 1960)
- Single-location pickup or delivery setups with one uniform set of dates for the whole order (4023, 4792)
Wrong for
- Stores buying this for the ETA/EDD promise in the tagline - the reviews contain almost no evidence about it, and the one report says a pickup order gets given a future delivery date (5597)
- Stores where buyers skip the cart via express checkout, Google Pay or Recharge - the picker lives on the cart page only (6810, 2762, 5832, 1960)
- Stores needing different lead times or dates per product or per shipping method (4023, 4792, 2299, 6742, 2673)
- Stores that need date selection hard-enforced; several merchants had customers check out with no date (0906, 0689, 2299)
- Anyone needing carrier rates, labels or tracking - this app does none of that (no review mentions a carrier)
- Merchants who need the product to evolve; one merchant reports every feature request refused (2299) and only 3 reviews have been left in the last 12 months
What will annoy you
Customers can reach checkout without picking a date - the calendar loads after the page, or express payment paths skip it: 5 reviews, steady, last seen 2023-04.
How the developer behaves when it breaks
Every negative review has a reply and the public reply rate is 99%, but the quality splits sharply. Cosmetic and placement requests raised through live chat are usually fixed the same day, sometimes within minutes, and many reviewers edited their reviews upward afterwards (0518, 1970, 6242, 9301, 7745). Breakage reports get a different treatment: 4381 was told to start an email conversation, 3885 was asked to reinstall, 5736 got a reply 17 months later disputing that the app was at fault, 7437 and 2924 were answered by the developer contradicting the merchant's account, and 2299 got a workable fix offered 14 months after the review. In none of the eight negative reviews is there evidence in the thread that the problem was fixed. The one 2026 complaint (5597) got a prompt, specific reply offering to correct the configuration, outcome unknown.
What goes wrong 8 recurring themes
- Customers can reach checkout without picking a date - the calendar loads after the page, or express payment paths skip it 5 reviews steady, last seen 2023-04
“We also need the date and time slot picking to be mandatory because otherwise customers can bypass selecting the time slot.” review 2299
- App breaks the storefront: theme conflicts, widget vanishing, checkout failures 5 reviews fading, last seen 2023-07
“every now and then it conflicts with my theme. and my menu stops working. This time you can't even Add To Cart from product page.” review 4381
- Pickup orders get shown a projected future delivery date 1 review steady, last seen 2026-05
“A customer chooses a date for pick up and the app projects a date into the future for an estimated delivery time. It doesn't make sense.” review 5597
Also 5597 - Cart page only - no picker at checkout, and no support for express purchase, Google Pay or Recharge flows 4 reviews steady, last seen 2021-12
“I hope that in the future the application can also be compatible with the express purchase function and not only on the cart page” review 2762
- No per-product or per-shipping-method date rules; one calendar for the whole cart 5 reviews steady, last seen 2023-06
“It would be better if different selection dates can be given for different products.” review 4792
- Feature requests refused rather than scheduled 1 review steady, last seen 2023-04
“for every suggestion, the answer is no, can't do. It's like they have no interest to improve the app at all.” review 2299
Also 2299 - Daily order limits not enforced; past dates selectable 1 review fading, last seen 2020-07
“it would glitch and allow customers to pick a day that was already maxed out. It would also sometimes allow them to chose a date that had already passed.” review 2924
Also 2924 - Support went silent while the store was losing sales 2 reviews fading, last seen 2020-07
“Regardless how much we wrote to their support, after initial installation assistance, nobody responded to our emergency requests...” review 7437
What it does well 5 themes
- Fast, hands-on support by live chat and email, including editing the store's code to place the calendar 95 reviews
“They even help us to resolve some other issues pertaining to the positioning of the Date field.” review 0518
- Cart-page date and time-slot picker does the basic job for own-fleet local delivery and pickup 42 reviews
“Allowing customers to choose a delivery date is important and works well.” review 1566
- Per-slot caps, cut-off times and blackout/closed days are configurable 13 reviews
“cutoff time, blackout dates & other gimmicks can be set.” review 0582
- Cheap and quick to set up without coding knowledge 24 reviews
“App is easy to use. Setup is fairly configurable.” review 6444
- Several stores have run it for 3-5 years and keep re-endorsing it 15 reviews
“It does exactly as it promises, no glitches, and super quick to set up.” review 5914
Red flags
- Two merchants reported lost sales from app breakage and got no reply until they had uninstalled; the developer then publicly disputed both accounts rather than confirming a fix 7437 2924
- The 99% reply rate includes retroactive backlog sweeps, not live attentiveness: ~30 reviews from 2019-2021 all carry the same reply dated April 5, 2021, two complaints from early 2022 were answered on June 30, 2023, and one 1-star edit from July 2023 shows only a reply dated September 2020, i.e. it was never answered 5736 4023 7130
- Replies to breakage reports deflect to an email address or ask the merchant to reinstall instead of naming a cause or fix 4381 3885 2299
- Silent-failure risk: when the calendar is slow to load or a customer uses express payment, the order arrives with no delivery date and the merchant only finds out afterwards 0906 5832 0689
- The app appears to have been renamed repeatedly (developer replies sign off 'Delivery Date Schedule', a reviewer calls it 'On Time Delivery', the 2026 reply signs 'Delivery & Pickup: EDP', the listing says OrderMate), so older praise may not describe the product you would install today 7072 6242 5914 5597
Trend
The app has effectively gone quiet. 3 reviews in the last 12 months versus 9 the year before, and the bulk of the record sits in 2019-2022. Of those 3, two are rating-only (8081, 9443) and carry no information; the only one with text is a 1-star from a store of almost five years saying the pickup date and the projected delivery date disagree (5597). Themes have not changed over the years - support praise, cart-page-only, no per-product rules, occasional storefront breakage - which suggests maintenance rather than development. With roughly a dozen reviews since 2023, the absence of recent breakage reports is not evidence anything was repaired; there is simply almost no recent evidence either way.
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