Synctrack AI Order Tracking
A free-to-start branded tracking page with unusually hands-on setup support, but nearly every review is a minutes-old praise of the support chat, so tracking accuracy and carrier coverage are barely tested; check your carrier first.
Should you install it?
Install it if you want a branded tracking page set up with a human walking you through it; the support is the consistent strength, across 2021 to 2026. Reviews show very little about long-run tracking accuracy, volume handling or paid-plan pricing, so test with your real carriers before committing. Check that your carrier is supported, since Australia Post was not in 2021 and no later review confirms a fix. Do not expect it to update delivery status in Shopify; the developer says that is out of scope. The one detailed failure report (Oct 2023, sync errors and chargebacks) was not repeated in later reviews, but it was a single report and the developer's fix was never confirmed.
Thin evidence. About 80% of reviews come from stores that had used the app under a month (many minutes), many look solicited at the end of a support chat, only 2 reviews are 2 stars or below, and almost none speak to tracking accuracy, carrier coverage, volume or paid pricing.
Right for
- Non-technical owners who want someone to walk them through setting up a branded tracking page and notifications (8815, 6076, 7149)
- Small stores starting on the free plan who want a tracking page without much cost (5025, 2311, 4622)
- Stores with several suppliers shipping one order in parts, who need all tracking links on one page (5541)
- Merchants who need a tracking page to meet PayPal tracking requirements (9941, 4920)
Wrong for
- Stores that ship mainly with a carrier the app may not cover; one Australian store left because Australia Post was not supported in 2021 (5274)
- Stores that want delivery status written back to Shopify orders; support called it out of scope (4454)
- Stores that need deep settings control; one 2026 reviewer wanted more flexible options (5472)
- Buyers who need evidence of tracking accuracy at scale; reviews give almost none, and no review states an order volume
What will annoy you
Carrier not supported at install (Australia Post in 2021; an Indian courier was added after the merchant asked): 2 reviews, fading, last seen 2021-12.
How the developer behaves when it breaks
Replies to nearly every review, including all three negatives, mostly with templated thanks and emoji; some positive replies arrive weeks or months late (6950, 4965). On negatives: 2224 got an apology and an explanation (wrong courier names) with a claimed fix; 4454 got a polite refusal ('not currently part of our app's scope'); 5274 got a promise to prioritise Australia Post; 7002 (3 stars, no text) got a request for detail with no visible follow-up. Positive reviews describe support fixing setup and courier-connection problems (5358, 6867).
What goes wrong 5 recurring themes
- Delivery status is not sent back to Shopify; developer says it is out of scope 1 review fading, last seen 2025-02
“It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info.” review 4454
Also 4454 - Tracking not updating for some orders; customers could not track and filed chargebacks (developer blamed wrong courier names on the Shopify orders) 1 review fading, last seen 2023-10
“So many syncing issues and customers cannot track properly.” review 2224
Also 2224 - Carrier not supported at install (Australia Post in 2021; an Indian courier was added after the merchant asked) 2 reviews fading, last seen 2021-12
“Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc” review 5274
- Support slow or repetitive on harder problems 2 reviews steady, last seen 2026-09
“THEY ARE LITTLE LATE BUT IT WORKD MY PROBLEM RESOLVED.” review 8064
- Settings and options not flexible enough 1 review steady, last seen 2026-06
“I think the settings/options could be more flexible and more comprehensive to better fit different business needs.” review 5472
Also 5472
What it does well 6 themes
- Hands-on, fast support, especially during setup and page customisation 67 reviews
“amazing app and maybe the fastest customer support ever” review 2382
- Quick, easy installation and setup 17 reviews
“Great experience getting this set up. Super easy.” review 5452
- Customisable, store-branded tracking page (including AI chat editing of fonts and spacing) 13 reviews
“creating a tracking page branded to your store” review 9908
- Low cost / usable free plan 10 reviews
“Good features even if just on the free plan.” review 5025
- Support helps with PayPal tracking requirements 2 reviews
“Got me sorted out super quickly with tracking page and PayPal policy compliance.” review 9941
- Shows several tracking links for one split order on one page (single reviewer) 1 review
“This is the only tracking app that I know of that can handle showing ALL of the different tracking links and transit details on one page.” review 5541
Also 5541
Red flags
- Tracking updates reportedly failed silently on orders where the courier name was wrong, leaving customers unable to track and (per the reviewer) filing chargebacks. One report, Oct 2023; the developer said it fixed the cause but there is no confirmation from the reviewer. 2224
- App does not push delivery/fulfilment status into the Shopify admin, and support declined to add it. If you rely on Shopify order status or flows, this is a gap. 4454
- Australia Post was unsupported in Dec 2021 and the developer promised to reintegrate it; no later review confirms whether that happened, so check current carrier support before installing. 5274
Trend
Reviews picked up to 33 in the last 12 months from 7 in the prior 12, with no reviews at 2 stars or below in the last year; the only 2-star review is Feb 2025 and the 1-star is Oct 2023. The recent wave is almost all short, minutes-after-install praise of support, so the volume rise says little about long-run reliability. The app was renamed from Omega Order Tracking to Synctrack and then Synctrack AI, and 2026 reviews mention an AI chat editor and an upsell module (6092, 7508), each with one review as evidence.
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