MyParcel
A Dutch PostNL label tool with very hands-on phone support, but check your invoices: reviewers say weight surcharges are hard to see and hard to dispute, and the app has had almost no reviews in the past year.
Should you install it?
MyParcel suits a Dutch store that ships with PostNL and wants labels printed from the Shopify order, with track & trace written back automatically. Its strongest point is that real people will phone you, share your screen and set it up. Reviewers name no carrier other than PostNL. Several say they could not install or configure it alone, and there are reports of export errors, vague 'Print error' messages and pickup-point problems as late as 2025. The current risk is cost: the only review in the past year says PostNL weight surcharges are added after shipping and can only be disputed with scale photos, and a 2024 reviewer found the invoices hard to read. The developer has not answered any review since 2022. If you install, photograph heavy parcels on the scale and check your invoices each month.
Thin evidence. Reviews are heavily solicited: many come from users of minutes to days and thank a named support agent. Few describe the app's behaviour, and only one review falls in the last 12 months.
Right for
- Small Dutch stores shipping with PostNL that want labels printed from the Shopify order and track & trace written back automatically (3600, 3061, 8625)
- Non-technical owners who want someone to phone them, share the screen and set things up for them (3671, 8625, 2378, 0161)
- Stores sending PostNL mailbox parcels (brievenbuspakket) (0812, 4697)
- Stores sending some non-EU shipments that already keep HS codes on their products (2498)
- Stores moving from PostNL's own Shopify app (3311)
Wrong for
- Stores that want a clean in-Shopify interface with few clicks: one reviewer is leaving for Sendcloud (9013), and older reviews call it slow (5601, 6829)
- Stores that need a clear cost breakdown per shipment and predictable label costs (6430, 0116)
- Stores whose main need is carrier rates or pickup-point choice at checkout: a 2018 reviewer found only back-office labels, pickup points could only be picked after the order in 2022, and pickup-point selection broke after Shopify's checkout upgrade in 2025 (3427, 3600, 4361)
- Anyone who needs a carrier other than PostNL: no reviewer names another carrier, so the 'multiple carriers' in the tagline is unverified
- Teams that expect to set it up alone from documentation: many reviewers only got it working after a support call (0161, 3671, 7477)
What will annoy you
Label export failures, occasional outages of the Shopify app and vague 'Print error' messages (e.g. an extra space in the house number, Belgian address order): 6 reviews, steady, last seen 2025-03.
How the developer behaves when it breaks
All developer replies are from one sweep in September 2022, which also answered reviews from 2018. There are no replies after that. Replies to negative reviews either say the problem could not be reproduced (5601), that the app has improved since (6829), or that the feature now exists (3427: checkout rates, not confirmed by any reviewer). They then ask the reviewer to edit the review (3427, 5601, 5723). The 5723 reply said a May 2022 outage would not happen again, but the same reviewer's February 2025 edit still reports occasional outages. The negatives from 2022, 2024 and 2026 (9013, 6430, 0116) got no reply. Problems do get fixed one-to-one by phone support, as many positive reviews describe, but no negative review records a fix.
What goes wrong 5 recurring themes
- Billing transparency: PostNL weight surcharges added after the fact and disputable only with photos of the parcel on a scale; invoice spreadsheet puts surcharges, discounts and prices in one column 2 reviews steady, last seen 2026-06
“Om zo’n toeslag aan te vechten, moet je foto’s aanleveren waarop het pakket op een weegschaal staat.” review 0116
- Label export failures, occasional outages of the Shopify app and vague 'Print error' messages (e.g. an extra space in the house number, Belgian address order) 6 reviews steady, last seen 2025-03
“Je krijgt namelijk zelfs al een print error als je bijv 2 spaties bij het huisnummer zet ipv 1” review 5723
- Setup is not self-serve: reviewers got stuck installing or configuring and needed a support call 5 reviews steady, last seen 2025-06
“Kreeg installatie zelf niet voor elkaar.” review 0161
- Checkout-side gaps: no carrier options at checkout (2018), pickup point choosable only after ordering (2022), pickup-point selection broken after Shopify's checkout upgrade (2025, fixed by support) 3 reviews steady, last seen 2025-03
“instead it offer help in the backoffice after checkout printing labels etc.” review 3427
- Slow, clunky in-Shopify interface with too many clicks per label; one reviewer says it works only in Chrome 3 reviews fading, last seen 2022-10
“je zult nog steeds veel moeten klikken om een labeltje aan te maken” review 9013
What it does well 5 themes
- Human support by phone, email, WhatsApp and screen-sharing that fixes setup and configuration problems (often the same named agent, Barry) 45 reviews
“Geen contact met een robot, maar gewoon "old school" via de telefoon, met een mens.” review 1660
- One-click label printing from the order, with track & trace linked back to the order and shown to the customer 5 reviews
“Bij elke bestelling of bij een verzameling bestellingen, kun je met een paar klikken de labels afdrukken. De track-trace data zijn dan meteen gekoppeld aan de bestelling” review 3600
- Staff phone new sign-ups within a day to walk them through setup 6 reviews
“Meteen na aanmelding werd ik de volgende dag gebeld door Peter en kon ik alle vragen stellen die ik had.” review 7622
- Customers can choose a PostNL pickup point (older reviews; see the checkout failure) 1 review
“Ook fijn dat mijn klanten nu voor een PostNL afhaallocatie kunnen kiezen.” review 3061
Also 3061 - International and non-EU labels, with HS codes pre-filled from product data 2 reviews
“de HS tarieven (mits je ze zelf ingegeven hebt) alvast voor je ingevuld worden bij non EU zendingen” review 2498
Red flags
- Surprise surcharges: a 1★ reviewer of over a year says PostNL weight surcharges regularly add several to tens of euros above the quoted price. Disputes need photos taken before shipping, and MyParcel reportedly admits this is a known problem but does not tell customers. This is the only review in the past 12 months. 0116
- Hard-to-audit invoices: the invoice spreadsheet lumps surcharges, discounts and shipment prices into one column, so per-shipment cost is unclear. 6430
- The developer has not replied to any review since September 2022. All three negative reviews since then are unanswered, including the surcharge complaint. 9013 6430 0116
Trend
Review volume has collapsed: 16 reviews in the 12 months before last, then 1 in the last 12 months. That one review (June 2026) is a 1★ about PostNL weight surcharges, so the current signal is thin and negative. In 2023–2025 reviews were mostly short thank-yous for Barry after support calls. Complaints about a slow, click-heavy UI stopped after 2022. Label export errors and pickup-point problems still appeared in 2025 (after Shopify's checkout upgrade), and billing-transparency complaints appeared in 2024 and 2026. The developer stopped replying after September 2022.
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