Mondial Relay Inpost Official

Should you install it?

This is a single-carrier app: it puts Mondial Relay relay points into your Shopify checkout and prints Mondial Relay labels, and for French stores that is mostly what reviewers say it does. The consistent strength across eight years is the support team — named agents, typically replying inside 24 hours, often logging in and fixing your configuration for you — and long-tenure merchants (3, 4, almost 7 years) confirming it keeps working. The live risk is that delivery statuses stop updating in Shopify: four merchants report it between March 2025 and July 2026, one waited months before anyone responded, and none of those reviews got a public reply. Budget for 35€–80€/month depending on your Shopify plan, check before installing whether your plan lets customers pick a relay point before payment (it is gated and reviewers say that is not documented), and treat the trial as non-refundable, since the two 2026 merchants who asked for money back were refused. If you run multiple carriers and reconcile fulfilment from Shopify statuses, or you sell mainly outside France, look elsewhere.

Fair evidence. 111 reviews over 96 months with 108 carrying text is a decent base, and the 15 negatives are specific enough to verify. But confidence is capped at medium for three reasons: a large share of the 5★ reviews were written within hours or days of install and read as requested at the end of a support ticket, so they say more about onboarding than about the app in production; one reviewer alleges negative reviews are blocked, which I cannot check; and the recent negatives get no developer replies, so for the current top failure (status sync) I have four merchant reports and zero information on whether it is being fixed. Order volumes are almost never stated, so I cannot judge how the app behaves at scale.

What will annoy you

Price too high for a single-carrier app (35€–80€/month reported), and the checkout-extensibility version needs an extra Google subscription: 8 reviews, steady, last seen 2025-06.

How the developer behaves when it breaks

Replies exist on roughly 1 in 10 reviews and about 1 in 4 negatives, but they all stop in October 2023 — no review after that date has a public reply, including the six most recent negatives ([7894], [5899], [2218], [1604], [9652], [7609]). When the developer does engage privately the outcomes are real: [7976] got an actual code change to stop overwriting note_attributes and raised its rating ("la modification a été faite chez MR, je modifie donc la note comme promis"), [8154] flipped from 1★ to 5★ after a video call, and [3235] got a call on a public holiday, a commercial discount and escalation to Mondial Relay — though only "apres des mois de combat". Against that: the same canned line "L'application a été mise à jour et vos clients peuvent désormais sélectionner leur Point Relais avant le paiement" is pasted onto three different reviews ([5063], [8864], [9117]); one reply predates its review ([5314]); and price complaints get a flat refusal ([1821], [9811]).