LVK Logistics
A US 3PL warehouse whose 2020–2021 reviews rave about onboarding and support, but whose 2022–2024 reviews describe late orders, lost inventory, overbilling and a $500/month fee, and much of the praise looks solicited.
Should you install it?
This listing is a US fulfilment warehouse service, not a shipping-rates or labels app, and the real cost is its warehouse fees. Early reviews (2020-2021) praise onboarding and named support staff, and a few report fast, accurate dispatch for small brands. From mid-2022 the reviews turn to missed shipping deadlines, lost inventory and parcels, inflated ship weights, and a $500/month 'tech fee' for lower-volume accounts. The most recent 1★ (Dec 2024) says return labels were switched off without notice. Developer replies are generic and reviewers rarely report a fix. Before sending stock, get the fee schedule in writing, ask for references that joined in the past year, and confirm how you can withdraw inventory and how returns are handled.
Thin evidence. Much of the positive feedback looks solicited by support agents, and the listing has had no reviews in the past 12 months, so current performance cannot be judged. The detailed negatives are consistent with each other across 2022-2024, which is the main basis for the cautions.
Right for
- Small brands moving off self-fulfilment that want a hands-on onboarding contact (e.g. 20-30 orders a day, per 3722)
- Sellers with custom set-ups such as pre-orders or special packing rules, where reviewers say onboarding staff helped (4119, 8051)
- Non-US brands (UK, Australia, Canada, Germany) that want US stock and US delivery (3016, 0364, 0839)
- Only after you have asked for references from customers who joined in the last 6-12 months and checked the monthly fee terms
Wrong for
- Stores shipping bulky or heavy parcels: one reviewer was charged dimensional weight that was only shown after shipping, and another hit repeated oversize charges (7668, 8439)
- Merchants selling $300-$1,500 items who need customer returns or return-to-sender handling (3236)
- Amazon or Etsy sellers who depend on valid tracking and on-time dispatch (3345, 5217, 5620)
- Stores that ship under about $100k a month, who reviewers say were charged a $500/month 'tech fee' (2011, 8439)
- Anyone who wants to keep control of where stock sits, or to leave quickly (4011, 0453, 2011)
- Merchants who want live shipping rates at checkout (7668)
- Brands that need an EU warehouse (0364)
What will annoy you
Late or stalled orders, missed SLA, orders needing a support case to get packed: 14 reviews, fading, last seen 2023-08.
How the developer behaves when it breaks
Most negative reviews get a reply, but the replies are generic: an apology, a promise that Client Support will be in touch, or a request to email fulfillment@shiphero.com. The same text was reused for four June 2023 reviews. A few replies miss the point entirely, such as thanking the reviewer for a 'positive review' on a 1★ (4011) or praising ease of use on a 1★ about tracking and overcharges (3345). Reviewers rarely report a fix. One 4★ reviewer got the $25K double charge refunded months later (8439). The 2024 return-label complaint and three June 2023 1★ reviews have no reply.
What goes wrong 8 recurring themes
- Late or stalled orders, missed SLA, orders needing a support case to get packed 14 reviews fading, last seen 2023-08
“Orders will go unfulfilled and you need to create a case to get them packed.” review 2522
- Overcharging: inflated ship weights, double billing, surprise oversize or zone charges, untracked or partial refunds 7 reviews steady, last seen 2024-06
“Overcharging by MASSIVE amounts (incorrect ship weights, like 2-10x higher)” review 5615
- $500/month 'tech fee' on lower-volume accounts, including a $1,000 charge to a store not using the service 4 reviews steady, last seen 2024-06
“Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it” review 7757
- Lost inventory, lost or never-scanned parcels, returned parcels that disappear 10 reviews steady, last seen 2024-12
“currently almost 1,000 units of our inventory is unaccounted for and they have no idea where it is” review 0453
- Support hard to reach after onboarding (ticket-only, days to weeks for replies, no account manager) 11 reviews steady, last seen 2024-12
“Impossible to reach support (no more chat feature or phone number)” review 0453
- Forced 'load balancing' across several warehouses, split shipments, and difficulty getting stock back 4 reviews fading, last seen 2023-06
“They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee.” review 2011
- Return labels switched off with no notice; no solution for return-to-sender parcels 1 review steady, last seen 2024-12
“Just as Christmas shopping started they shut down return lables (at the end of Oct) with NO notifcation to their customers.” review 3236
Also 3236 - Carrier and tracking problems that hurt marketplace accounts (DHL Ecommerce invalid tracking, DHL-to-USPS hand-offs, Amazon late-shipment penalties) 5 reviews fading, last seen 2023-06
“They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers.” review 3345
What it does well 3 themes
- Onboarding and responsive named support contacts (praise concentrated in 2020-2021, with a smaller batch in early 2024) 62 reviews
“Support team (Emi and all :) is super responsive.” review 1780
- Fast dispatch and few shipping errors in early reviews (2020-2021) 9 reviews
“In over 1000 shipments so far we haven't had one error report from a customer.” review 3722
- Simple, clear pricing at sign-up (mostly 2020-2021, later contradicted by billing complaints) 8 reviews
“Their pricing is transparent and competitive, their reports thorough” review 9326
Red flags
- Monthly 'tech fee' of $500 for accounts under roughly $100k/month, announced after stock was already in the warehouse. One reviewer was refused a waiver and given 60 days to remove all stock; another reports a $1,000 charge with no refund. 2011 7757 2522 8439
- Billing errors that reviewers say are hard to recover: a 30-day claims window, refunds with no way to track them, a $25K double charge refunded months later, and a partial refund of about 30%. 5620 3345 5611 8439 5615
- Stock lock-in: reviewers say inventory is spread across several warehouses ('load balancing'), keeping it in one place costs 5% more, and getting it back took weeks or months. 4011 0453 0074 2011
- Merchant bears the loss for lost or unscanned parcels and lost stock, with little or no reimbursement. 4011 8439 5611 3236
- Return labels withdrawn without warning in late 2024, and return-to-sender parcels reportedly kept for over a year without being reshipped. 3236
- Support silence: ticket-only support, replies taking days to weeks, no account manager, and sales contact disappearing after sign-up. 7668 0563 0074 5611 3236
- Marketplace account damage: invalid tracking numbers and late shipments reported to Amazon, and Etsy performance put at risk. 3345 5217 5620
Trend
There are no reviews in the last 12 months. The newest is 31 December 2024, about 22 months old, so current service quality is unknown. 2019-2021 reviews are almost all 5★ onboarding praise. The first serious complaint (invalid tracking and overcharges) appears in December 2021. From mid-2022 to mid-2023 there is a wave of 1★ reviews about delays, lost stock and the $500 fee. Early 2024 brings agent-praise 5★ reviews, then a June 2024 4★ with a $25K double charge and a December 2024 1★ about withdrawn returns. One reviewer says late shipping was eventually fixed after 4-6 months (5611). Billing, lost-stock and support complaints are still being made in 2024.
Want this checked against your store?
Get this write-up by email with every review link, then reply with your volumes, carriers and countries for the three apps that fit your store. No charge; it is how I meet merchants who later need a shipping engineer.