Local Delivery + Pickup : SE
Reviewers love the hands-on setup and custom-tweak support, but almost all reviews arrive within days of install, so long-run product reliability is thinly evidenced.
Should you install it?
This is a local delivery and store-pickup app whose reviews are almost entirely praise for a small vendor team that sets things up, fixes problems fast and builds custom tweaks. Reviewers describe delivery zones by postal code or map, date/time slot selection, multiple pickup locations and order tracking, and call the price reasonable, though no figures are given. Expect to lean on their support during setup, since about 15 reviewers needed hands-on help, sometimes with the team editing theme code. The only complaint is a 1-star billing dispute after cancellation that got no reply, so confirm cancellation and billing terms in writing. Most reviews were written within hours or days of install, so treat the near-perfect rating as a signal about onboarding, not about long-term reliability or high-volume performance.
Fair evidence. The pattern of responsive support is consistent across about four years and includes some long-tenured reviewers (1-2 years: 5872, 9686, 3221). But 65% of reviews come from stores using the app under a month, many read as solicited during onboarding, there is only 1 negative review, and no review states order volumes, carriers or detailed product limits.
Right for
- Small and mid-size Shopify stores that need local delivery with customer-chosen date/time slots plus store pickup in one app (4977, 9875, 9926)
- Food, flower and bakery-style merchants with scheduled deliveries (0350 bakery in Indore, 0198 florist, 9926 home-made products)
- Stores with several pickup locations, or that want pickup listed without inventory tracking (8487, 2042, 7461)
- Non-technical owners or older/heavily customized themes that need someone to do the integration (0731, 9231, 8688)
- Merchants with unusual rules such as a custom message per delivery zone or pickup-only products (2356, 9926)
Wrong for
- Merchants who want a fully self-serve install with no vendor contact: a large share of reviewers needed the team to configure or fix things (0198, 1903, 4081)
- Merchants who want evidence of high-volume dispatch performance: no reviewer states an order volume
- Merchants shopping for carrier labels or live carrier rates: no review names a carrier or mentions labels, so this is not evidenced
- Merchants with a specific requirement that is not covered: one reviewer left for another app over a missing 'key element' (2026)
What will annoy you
Setup often is not self-serve: complex rules, older themes or custom code needed the team's help to get working: 15 reviews, steady, last seen 2026-09.
How the developer behaves when it breaks
The developer (Scrollengine) has replied to only 6 of 129 reviews, all on 9 October 2026 and all to 5-star reviews, in long templated replies full of feature keywords. The single 1-star review (billing after cancellation) has no reply. Many reviewers do report that support resolves problems quickly in chat or on calls, so fixing happens in private support rather than in public replies.
What goes wrong 3 recurring themes
- Setup often is not self-serve: complex rules, older themes or custom code needed the team's help to get working 15 reviews steady, last seen 2026-09
“I was having trouble figuring out how to do certain things on the app” review 0198
- Billing dispute after cancellation, with no response to calls or emails 1 review fading, last seen 2025-05
“they don't respond to calls or emails regarding billing when the service was canceled and not used for a month” review 3701
Also 3701 - A needed feature was missing (not specified), so the merchant switched apps 1 review fading, last seen 2024-10
“they did not provide one key element I am looking for so I had to go elsewhere” review 2026
Also 2026
What it does well 7 themes
- Fast, hands-on support during setup and afterwards (often live chat, calls or video meetings) 110 reviews
“We contacted them in the middle of the night and the guy responded in no time with the right answer.” review 1450
- Team makes custom tweaks or small custom development to fit the store 20 reviews
“even if it means that they will custom code you some features” review 2951
- Core local delivery and pickup: customers choose delivery or pickup, dates and time slots, merchant controls zones and schedules 14 reviews
“the app gives us full control over delivery zones, schedules, and order management” review 4977
- Delivery zones by postal code or map, per-zone messages and location-based charges 6 reviews
“you can create delivery zones using both postal codes and the map” review 8784
- Multiple pickup locations, including pickup without inventory tracking 3 reviews
“this is the only app I've found that will list store pickup locations without tracking inventory” review 8487
- Order tracking and dispatch tools that cut customer calls and help delivery staff 5 reviews
“significantly reduced the number of calls our sales team receives about delivery updates” review 2682
- Price seen as reasonable compared with the delivery apps they used before (no price figures are given) 8 reviews
“far more reasonably priced with better customer service compared to the delivery app that we were previously using” review 7367
Red flags
- Billing after cancellation: a merchant says they were still charged for a cancelled, unused service and got no reply on billing. This is the only 1-star review in 129, and the developer has not answered it. 3701
- Support staff sometimes edit your theme code or custom-code features for you. That is helpful, but it creates a dependency on this vendor and changes to your theme that you should track. 9231 8688 0731 2951
- Custom feature work can cost extra: one reviewer reports paying $300 for custom features delivered in 3 days. Ask for a quote before agreeing to customization. 2356
Trend
Volume is flat (34 reviews in the last 12 months vs 35 in the prior 12) and there are no negative reviews in the last 12 months. The only 1-star review is from May 2025. Recent reviews (2026) are overwhelmingly about onboarding support from a named agent and say little about product features, whereas 2023-2025 reviews gave more detail on zones, scheduling and pickup. Few reviews mention route planning, which the listing's tagline advertises as an AI route planner (9004, 4679). That feature is thinly evidenced here.
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