Local Delivery ‑ LionWheel

Should you install it?

If you deliver with your own drivers and currently plan routes by hand, this app does the core job and the reviews on that are consistent and specific: routes optimised in a click, a driver app that removes copy-paste errors, photo or signature proof of delivery, and customer SMS with ETAs. The defining characteristic is that success here runs through their support team — the best outcomes all involve a phone call and, in several cases, custom development done for one store within days (5514, 7508, 2976, 6400). Budget for that onboarding call rather than expecting it to configure itself; the one negative review and two happy reviewers agree the interface is hard on first open. Two things to verify before installing, because reviews cannot tell you: what your plan actually costs for your vehicle count (only 5514 names a price, a $99 tier needed for multi-vehicle route splitting), and the free plan's SMS and delivery caps, which one merchant reports will block the account when exceeded (1185). Note also that the developer has never replied to a review on the listing, including the 1-star — support is real but entirely private and tied to named staff.

Fair evidence. 80 reviews with only one negative and 78 with text gives very little failure signal to reason from — the failure modes below rest on 1-3 reviews each, not a pattern. 56% of reviewers had the app under a month and about 12 wrote within a day of install, several within minutes, mostly praising onboarding chat; that is heavy solicitation and it inflates the 5.0. Geography is narrow: 45 of 80 reviews from Israel, so US, UK and EU experience rests on roughly 20 reviews. Volume has more than halved in the last 12 months (10 vs 25), and 9 of those 10 are fresh installs, so there is little recent evidence of how the app holds up in month six. What keeps this at medium rather than low is a genuine minority of detailed long-tenure reviews (1883, 4799, 9902, 9138, 2736, 5514) that describe mechanics specific enough to be credible, and zero reports anywhere of data loss, billing shocks beyond the free-tier cap, or support going dark.

What will annoy you

Key needs are not available out of the box; require custom dev work or a higher paid plan: 5 reviews, steady, last seen 2025-01.

How the developer behaves when it breaks

No public replies to any review in five years, including the only 1-star (3880, January 2026, still unanswered). All the responsiveness merchants describe happens privately — live chat, WhatsApp, Zoom and phone calls — and by those accounts issues do get fixed: an integration problem worked until resolved (1883), a Shopify connection fault solved (4488), photo proof of delivery built on request (7508), the app translated to Spanish in a couple of days (2976), route splitting per vehicle built in about three days (5514), suggestions shipped in the next update (6291). So read 'no_replies' as a listing-hygiene fact, not as support silence — the evidence points the other way. The practical catch is that none of this is visible or verifiable before you install, and fixes are tied to named individuals (Guy, Tal, Noa, Pavel) rather than a documented process.