iThink Logistics
Indian courier aggregator whose praise is mostly about named account managers (and looks clustered and solicited), while a steady minority report weight-discrepancy deductions, held COD or wallet money, slow support and, lately, missed pickups.
Should you install it?
This is an Indian courier aggregator, not a general shipping app. Reviewers mainly credit it for personal account managers, quick escalation, COD remittance and a simple Shopify sync, and a few say it cut their RTO. A minority of one-star reviews, spread from 2022 to 2026, describe unexplained weight-discrepancy deductions, held COD or wallet money, ghosted support, and in 2026 missed pickups. The developer has never replied publicly. Install it if you ship within India and can get a named account manager in writing. Start with a small wallet balance, ask for the weight-discrepancy and remittance terms up front, and check pickup performance in the first week.
Thin evidence. Heavy clustering and copied wording among the five-star reviews point to solicitation. Most text describes courier service and staff rather than the Shopify app. The serious negative claims are single-sided and unverifiable. There are only 84 reviews, all from India.
Right for
- Indian D2C Shopify brands, especially COD-heavy ones, that want a named account manager or WhatsApp contact for escalations rather than a ticket queue (6615, 3182, 7069)
- Stores moving off Shiprocket, Shipease or Delhivery because they got no personal support there (6615, 3182, 7069)
- Lower-value parcels, where the Rs 1000 insurance cap matters less and the rates are described as fair (9072, 2979, 4091)
Wrong for
- Stores shipping high-value orders: one reviewer says insured cover is only Rs 1000 and lost-parcel claims were refused (9072, 2023)
- Stores that need guaranteed self-serve or ticketed support: recent reviewers report no help with account setup, slow replies and being passed between staff (9398, 4202, 7160, 4377)
- Stores that cannot absorb unannounced weight-discrepancy charges or held COD and wallet balances (9694, 7436, 7069, 4377)
- Stores that depend on pickups within a day: two 2026 reviews report 4-5 day pickups or no pickup at all (4202, 7047)
- Anyone shipping outside India: all 84 reviews are from India and none discusses international shipping
What will annoy you
Poor or absent support: no help with setup, issues passed between staff, slow replies: 10 reviews, rising, last seen 2026-06.
How the developer behaves when it breaks
The reply rate is 0% overall and 0% on negative reviews. None of the 12 one-star reviews has a public response, including the 2026 reports of missed pickups, no setup support and held money. Positive reviews describe account managers solving issues over WhatsApp, but that is outside the App Store listing, and the negative reviewers say they got no such help.
What goes wrong 6 recurring themes
- Weight-discrepancy charges, deducted wallet balances and withheld COD or payment money 6 reviews steady, last seen 2026-02
“They have put my 40-50K Amount on Hold” review 7436
- Poor or absent support: no help with setup, issues passed between staff, slow replies 10 reviews rising, last seen 2026-06
“I’ve tried the app twice now and still haven’t received any support to get my account set up.” review 9398
- Missed or very slow courier pickups 2 reviews rising, last seen 2026-08
“Pickup times is 4-5 days per order and poor customer support.” review 4202
- RTO and NDR problems: fake delivery-attempt remarks, high RTO, forced RTOs 3 reviews steady, last seen 2026-02
“no services provided for fake remarks by delivery agents” review 6210
- Low insurance cap and refused lost-shipment claims 1 review fading, last seen 2023-04
“they insure amount upto Rs 1000/- only” review 9072
Also 9072 - Interface not user-friendly 1 review resolved, last seen 2021-05
“Only downside is the interface is not as user friendly and can be improved.” review 4737
Also 4737
What it does well 6 themes
- Responsive account manager / support contact (named POC, WhatsApp) 55 reviews
“CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY” review 3182
- Easy dashboard and Shopify order sync / label generation 15 reviews
“The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.” review 4830
- Timely pickups and deliveries (older and mid-period reviews; contradicted by two 2026 reviews) 11 reviews
“pickups are always on time, and deliveries are handled smoothly” review 9130
- Competitive or reasonable rates 8 reviews
“their rates are very competitive” review 4091
- NDR handling and lower RTO 4 reviews
“My RTO ratio and fake attempts reduced significantly due to same” review 7069
- On-time COD remittance 3 reviews
“COD settlements have always been timely, with no issues so far.” review 4687
Red flags
- Money held back: reviewers report wallet balances deducted to negative, COD remittance held, and large weight-discrepancy invoices covering months with no prior notice. One alleges 40-50K held plus roughly 600 RTOs worth 12-15 lakh and is preparing legal action. These are one-sided, unverified claims, but they recur from 2022 to 2026. 7436 7069 0323 9694 4377
- Prepaid wallet lock-in: cancelled-shipment refunds reportedly go to the wallet only and must be chased. In 2026 a reviewer asked for a refund of their remaining balance on leaving, and another says they recharged and then got no pickup. 9072 4202 7047
- Insured cover capped at Rs 1000 per one reviewer, with lost-parcel claims allegedly refused or blamed on the seller 9072
- Onboarding and support silence: a new account got no setup help after two attempts, and another reviewer says staff chased them to sign up and then stopped responding 9398 7436
- No public developer replies to any of the 12 negative reviews, including ones alleging held money 7436 4202 9398 7069 4377
Trend
Volume is steady: 23 reviews in the last 12 months against 22 in the 12 before. The negative share rose to 21.7% in the last 12 months, against 14.3% overall. Older negatives (2022-2024) were about weight discrepancies, held money and claims. The 2025-2026 negatives add slow support, setup silence, 4-5 day pickups and no pickup (4202, 7047, 9398). Most recent positives sit in two bursts (July 2025, February 2026), so the true recent satisfaction level is unclear. The latest review is August 2026.
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