PH Ship Rate & Track for FedEx
A capable FedEx-only app where the support team does most of your setup; the 5.0 rating mostly measures onboarding-call goodwill, and freight, multi-location and partial-fulfilment users get burned.
Should you install it?
If you ship with your own FedEx account and want account or One Rate prices at Shopify checkout plus labels inside Shopify, this is the app reviewers keep naming as the one that does it, and the PluginHive support team will set it up for you on a call. Expect a complex configuration (boxes, zones, services, FedEx credentials, and now the REST API migration) that most reviewers could not finish alone. Stay away if you run multiple warehouses, rely on partial fulfilment, need guaranteed freight rates, or want several carriers in one app; those are where the 1-3★ reviews cluster. One reviewer mentions about $20 a month; pricing is otherwise not discussed. Treat the 5.0 average cautiously, since half of the reviews come from stores under a month old.
Fair evidence. There is a large review volume and the recurring themes are consistent, but half the reviews are from stores under a month old and many read as solicited right after onboarding. The negative evidence is only 7 reviews, so concerns like Freight and multi-location reliability are thinly sampled.
Right for
- US-based stores (about 70% of reviewers) with their own FedEx account who want negotiated or One Rate prices at checkout and labels printed inside Shopify (2415, 5668, 0967, 0148)
- Merchants who want a guided Zoom setup instead of configuring boxes, zones and services themselves (4540, 9828, 9639, 8824)
- International sellers who need automatic commercial invoices / ETD and customs documents with FedEx (0230, 3611, 0060)
- Stores shipping variable box sizes or FedEx One Rate boxes (4362, 8654, 1288)
- Merchants who need FedEx LTL freight rates alongside parcel (5484, 5881, 5604)
Wrong for
- Stores that want one app for several carriers; this is FedEx only (1459, 6511)
- Merchants with several warehouses or fulfilment locations: label generation defaulted to the Default location and one store reported inventory problems (2855), and FedEx Freight failed when the fulfilment address differed from the one authorised on the FedEx account (9065)
- Bulk or heavy freight sellers who cannot tolerate rates silently falling back to expensive express services for days (0287)
- Anyone who needs partial fulfilment of the remaining items, or who needs to split shipments larger than FedEx's limits (8919)
- Merchants without a FedEx account or who want to avoid FedEx's own credential and label-certification steps (5011, 9913, 0674)
- Stores that need more than 60 days of shipment history inside the app (9750)
What will annoy you
Setup is complex: many settings, boxes, zones, FedEx credentials. Most reviewers say they needed support to get it right.: 14 reviews, steady, last seen 2026-02.
How the developer behaves when it breaks
Replies to most reviews (71% of negatives). Since 2024 replies are templated thank-yous that restate the store's niche and setup. On negatives the answers are specific: explain the cause, offer a call or workaround, or issue a refund (0674). Support fixes configuration problems quickly, and 8319 and 9750 were upgraded after fixes. Structural gaps (multi-location, Freight address limits, partial fulfilment) get explanations or promises rather than fixes, and the two harshest 1★ reviews (3094, 0287) got no reply.
What goes wrong 8 recurring themes
- Setup is complex: many settings, boxes, zones, FedEx credentials. Most reviewers say they needed support to get it right. 14 reviews steady, last seen 2026-02
“complicated setup, but the on support and setup calls, Priyanka Mukhia was very helpful.” review 9537
- Live rates fail to pull, or show the wrong service level, at checkout. Mainly FedEx Freight/LTL, where the owner says it recurs 5-6 times a year; one 2021 sporadic-rates case was later fixed. 3 reviews fading, last seen 2025-01
“their app cannot pull the economy freight rates from Fedex API and shows the crazy expensive 1-2-3 day express freight rates” review 0287
- Forced FedEx REST API migration needed hand-holding from support. Two reviewers say so directly, and about ten 2026 developer replies mention migrating merchants. 2 reviews rising, last seen 2026-07
“The app has worked flawlessly for me, but I was really struggling to connect with the new REST API that FedEx now requires.” review 6019
- No partial fulfilment of the remaining items, and multi-location fulfilment uses the Default location. One store reported inventory problems; the developer promised auto location selection in 2023 and was still calling multi-location 'in development' in Feb 2024. 2 reviews fading, last seen 2023-09
“If you need to partial fulfill will not be able to use the app on the remaining part of the order since it does not support partial fulfillment.” review 8919
- Feature gaps and automation limits: bugs, missing functionality, no conditional insurance, limited integration with other apps, no option to print labels without auto-fulfil 6 reviews fading, last seen 2024-03
“It has a lot of bugs and is missing a lot of functionality.” review 4819
- FedEx account connection and label certification trip up new users: credentials not accepted, account not recognised, certification takes time 6 reviews fading, last seen 2023-01
“It dd not recognize my Fedex account. I tried to cancel it and it won't let me...” review 0674
- Beta new UI slowed one store's workflow after an update. The developer pointed to an opt-out checkbox. 1 review resolved, last seen 2024-02
“last update - HORRIBLE!!!! app slow you down massively due to last update, do not use !!!!!” review 7389
Also 7389 - Support went silent during a label-blocking outage (1★ with no developer reply) 1 review fading, last seen 2023-01
“sent several emails but didn't get a solution.” review 3094
Also 3094
What it does well 6 themes
- Hands-on support and onboarding: calls, Zoom screen-shares and same-day fixes, named agents (Sibi, Manohar, Touseef, Priyanka) praised repeatedly. By far the dominant theme. Many of these are written within hours of the setup call. 540 reviews
“I filled out the form and received a call within just a few minutes.” review 4540
- Showing your own FedEx account rates, One Rate and specific services (Home Delivery, Ground, 2Day) at Shopify checkout, which reviewers say Shopify's native options don't do 60 reviews
“Only app that can properly surface rates for FedEx Home Delivery or FedEx Ground at checkout” review 5668
- Saves manual work: label generation inside Shopify, auto-fulfil, bulk printing, no copy-pasting addresses into FedEx.com 70 reviews
“Before, we had to manually add everything on the FedEx site, but this is a great solution.” review 4493
- International shipping paperwork: automatic commercial invoice / ETD, duties settings, International Connect Plus and Economy 25 reviews
“I was able to set up international shipments with automatic commercial invoice creation and upload to fedex account in just a few minutes.” review 0230
- Rates that match FedEx invoices, with weight-based and box-packing logic 10 reviews
“The actual billed rates from FedEx vs estimated rates were very close.” review 7852
- FedEx special services and LTL freight: dry ice, Saturday delivery, LTL rates, return labels 10 reviews
“We've used this for several years now as our go to app for Fedex LTL freight rates.” review 5484
Red flags
- Recurring FedEx Freight rate failures: owner reports the same fallback-to-express problem 5-6 times a year, once lasting 6 days, costing 'thousands of dollars in sales', with no live support. That 1★ got no developer reply. 0287
- Label creation blocked for 9 days with emails unanswered for a 3-year customer. No developer reply on that review, though the stats show 0 negatives in the last 12 months. 3094
- Shipment history is only kept in the app for 60 days. The developer's reply says an export up to one year was being built (March 2026). Retrieved manually for this reviewer, so keep your own records. 9750
- Multi-location orders: labels default to the Default location, which one store said messed up its inventory. The promised fix was still described as 'in development' in Feb 2024. 2855 7389
- Review solicitation: a reviewer says the company kept pestering them to leave a review. Half of all reviews come from stores under a month old, and many 2024-2026 reviews are immediate post-onboarding thanks. 0322
- One new user could not cancel after the FedEx account failed to link; a refund was issued only after a 1★ review. 0674
Trend
Review volume is stable to slightly up (130 in the last 12 months vs 106 the prior year) with zero negatives in the last 12 months. The dominant 2026 themes are support and onboarding praise plus FedEx REST API migration help, which is a forced change that needed hand-holding. Reported failures (Freight rates, multi-location, partial fulfilment, UI slowdown) all date from 2023 to early 2025 and have no repeat in the last 12 months. That may mean fixed, or may reflect shorter, more solicited reviews. The only recent caveats are complexity (Feb 2026) and the 60-day shipment-history limit (Mar 2026).
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