Zasilkovna • Packeta Pickup

Should you install it?

For a Czech or Slovak store shipping with Packeta, this does what it says: customers pick a pickup point, orders export in one click, labels print in bulk, and fulfilment status flows back — and the support team answers in Czech and Slovak within minutes, including weekends and evenings. The decisive caveat is placement: unless you are on Shopify Plus, the pickup-point chooser appears on the thank-you page after the customer has paid, and one merchant measured that 90% of customers never complete the selection, which leaves you chasing addresses manually. Nothing in the 84 reviews confirms that has been fixed; the last report is July 2025, from a 5-star reviewer listing it as the only downside. Expect occasional widget and data glitches — the map not loading, a wrong tariff, a bad export into Packeta — roughly once or twice a year in the review record, most recently June 2026; in every case support closed them quickly, but you will be the one who notices. If Packeta pickup is a minority of your orders or you are not on Plus, test the thank-you-page flow with real customers before you commit.

Fair evidence. 65 of 84 reviews have text and there is a genuine multi-year cohort, so the core workflow is well evidenced. But the corpus is dominated by support thank-yous, several written within minutes or hours of installing, and 26% of reviewers were under a month in — so it says a lot about responsiveness and almost nothing about how the app behaves unattended at volume. Only one order-volume figure appears in the whole set. With just two negatives, one of them text-free, the failure picture rests on three 'but…' reviews rather than a broad sample.

What will annoy you

Pickup-point map / widget fails to load or shows wrong data (wrong tariff, bad export to Packeta); always fixed by support, but it recurs across years: 8 reviews, steady, last seen 2026-06.

How the developer behaves when it breaks

Reply rate is 32% overall but 100% on negative reviews. Replies are substantive rather than boilerplate on complaints: on the missing-automation 1-star the developer (Martin) replied publicly that automation is planned and said he would email to ask how the merchant would use it [7640]; on the text-free 1-star they replied that they had emailed to ask what went wrong [0822]. Neither has a follow-up confirming resolution. The stronger evidence is in the reviews themselves — merchants repeatedly describe bugs being closed in live chat within hours, naming Lucia, Marcela, Nina, Tina and Tomáš Janů [2460, 3397, 4398, 0419, 6911]. A burst of replies in Jan–Feb 2026 covers even no-text 5-star ratings, which reads as a review-management push rather than problem-solving.