Zasilkovna • Packeta Pickup
If you ship Packeta/Zásilkovna from a Czech or Slovak store, this does the job and the support chat answers within minutes — expect a day or two of widget fiddling at setup, and note the developer has stopped replying to reviews since February 2026.
Should you install it?
For a Czech or Slovak store shipping Zásilkovna/Packeta, this is a working, long-lived integration: batch-select orders, export to Packeta, print labels, get fulfilment status back, and reviewers at 2-5 years in still say it holds up. The consistent strength is support — named agents replying within minutes, on weekends and off-hours — and the consistent cost is that you will probably need them, most often to get the pickup-point widget displaying at setup (2460, 4398, 0419). Budget a day or two for that and expect a few small wrong-tariff or wrong-export corrections in month one (3397, 5271). The old dealbreaker — pickup point chosen after payment unless you're on Shopify Plus — was last raised in July 2025 and has not come up in the ~48 reviews since, so check it against the current listing rather than assuming it still applies; likewise confirm whether fully automatic label creation now exists, since the only reviewer who needed it (7640, Dec 2024) was told it was planned and nothing since confirms it. No review mentions price or billing at all, so the reviews tell you nothing about whether the plan tiers are fair — one 2021 review notes automatic export sits on an 'advanced' plan (2010).
Fair evidence. 65 of 84 reviews have text, but only about six are substantively critical (7640, 1574, 3447, 3276, 8864, 5271) — the failure surface is badly undersampled, so I can describe what goes wrong at setup but not how the app behaves at volume or under stress. Compounding that, roughly a quarter of reviewers had the app under a month and several wrote within minutes of installing, so much of the positive evidence rates the support chat rather than production use. The 1★ at 0822 has no text and tells us nothing beyond the number.
Right for
- Czech and Slovak stores whose main delivery method is Zásilkovna/Packeta pickup points
- Owners with no developer on hand — repeated reports that setup is self-serve and support walks you through the rest (6877, 8145, 6921)
- Stores that want to batch-select orders, export to Packeta and print all labels in a few clicks rather than rekeying (7544, 1039)
- Stores using an external warehouse or third-party fulfilment provider alongside Shopify (8285, 3276)
- Long-haul users: several reviewers are 2-5 years in and still report it working (9002, 7970, 8285)
Wrong for
- Stores needing fully automatic label creation and hand-off to fulfilment with no click — one Slovak store that had run Zásilkovna on WooCommerce for 12 years called it unusable for that reason (7640, Dec 2024); the developer replied it was planned, and no later review confirms it shipped
- Anyone shipping a carrier other than Zásilkovna/Packeta — no other carrier appears anywhere in the reviews
- Stores outside CZ/SK/PL: 81 of 84 reviews are Czech or Slovak, with one each from the UK, Slovenia and Poland, so there is almost no evidence about other markets
- Owners who want the developer to engage publicly when something is wrong — no review has been answered since February 2026
What will annoy you
Pickup-point widget doesn't appear or misbehaves at setup; support has to unblock it: 5 reviews, steady, last seen 2026-05.
How the developer behaves when it breaks
Both text-free negatives and the one detailed negative got a reply: 7640 (1★, missing automatic labels) drew a named reply promising the automation in a future version plus an email follow-up, and 0822 (1★, no text) drew an apology and an email outreach — neither has a follow-up in the corpus confirming resolution. Replies elsewhere arrive in catch-up batches (Dec 2 2024; Feb 28 2025; Jan 20, Feb 10, Feb 27 2026) rather than steadily. The public replies then stop: the newest reply in the whole corpus is on 5823 (Feb 27 2026), and the ~23 reviews since — including all three 4★ 'but' reviews 8864, 5271 and 8409 — went unanswered. That is a change in public engagement only; live-chat support is still praised through September 2026 (1222, 8285, 1039), and reviewers who raised a concrete bug in chat consistently report it fixed within days (3397, 4398, 0419, 2460).
What goes wrong 5 recurring themes
- Pickup-point widget doesn't appear or misbehaves at setup; support has to unblock it 5 reviews steady, last seen 2026-05
“2 dny jsem se sral se spuštěním widgetu zásilkovny, nakonec jsme to s podporou vyřešili” review 2460
- Rough edges in the first weeks — wrong shipping tariff shown, an order exported to Packeta incorrectly, small inaccuracies; all cleared by support but you do the reporting 4 reviews steady, last seen 2026-06
“Integrace Zásilkovny se Shopify, ale zatím není perfektní.” review 8864
- Without Shopify Plus the pickup point is chosen on the thank-you page, after payment — one reviewer says ~90% of customers then never choose one 3 reviews fading, last seen 2025-07
“bohuzel aplikace je celkem k nicemu diky omezeni shopify ktere nedovoluje umistit vyber pickup pointu na stranku checkout ale az na stranku thank you a 90% zakazniku jiz na thank you page pickup point nevybere” review 1574
- No automatic label creation / automatic hand-off into fulfilment 1 review fading, last seen 2024-12
“V tejto app pre Shopify chýba automatické vytváranie štítka = preposlanie do fulfillmentu. Týmto je pre nás celá služba Zásilkovne nepoužiteľná.” review 7640
Also 7640 - Chatbot is the first line of support and only half-solves; a human then fixes it 1 review steady, last seen 2026-07
“Robot mi pomohl tak napůl ale pak se připojil člověk a problém jsme vyřešili, takže dobrý” review 8409
Also 8409
What it does well 5 themes
- Fast, named human support, including weekends and outside office hours 44 reviews
“Podpora skvělá, vždy reagují ihned a konstruktivně.” review 8285
- One-click export to Packeta, bulk label printing, fulfilment status written back to Shopify 14 reviews
“export order to Packeta with one click, print shipping labels with one click, automatic update of fulfillment status” review 1039
- Setup a non-technical owner can complete alone, with a video manual and written help 12 reviews
“Nakonec se ale ukázalo, že nastavení je opravdu jednoduché a intuitivní” review 6877
- Keeps running for years, including through Christmas peak 8 reviews
“Aplikaci používám od samotného začátku, skoro 5 let. Skvělá podpora, časté updaty a rychlé řešení problémů.” review 9002
- Coexists with an external warehouse / third-party fulfilment provider 2 reviews
“works well, great support, compatible with my fulfillment provider” review 3276
Red flags
- None found in the reviews.
Trend
Volume more than doubled: 46 reviews in the last 12 months against 20 the year before, roughly 3.8 a month. Negative share is flat and tiny (2.2% last 12m vs 2.4% all-time). What changed in the themes: the Shopify-Plus checkout-placement complaint, which dominated the critical reviews in late 2024 and 2025, has not been raised once since July 2025 despite ~48 reviews after it, many from stores at 1-8 months who would have hit it at setup — the reviews do not say whether it was fixed, whether Shopify changed, or whether merchants stopped minding. The missing-automatic-labels complaint has not recurred since December 2024. What is current instead is smaller-grained: the pickup-point widget needing support to get it running (2460, May 2026), small first-month inaccuracies (5271, June 2026), and a new note about a chatbot fronting support (8409, July 2026). The clearest recent change is that the developer stopped replying to reviews after February 2026 while in-chat support kept being praised.
Want this checked against your store?
Get this write-up by email with every review link, then reply with your volumes, carriers and countries for the three apps that fit your store. No charge; it is how I meet merchants who later need a shipping engineer.