DHL & Post Shipping | easyDHL
A well-liked German DHL/Deutsche Post label and invoice tool with quick, personal support, but the paid tiers got more expensive in 2025 and a few reviewers report tickets going unanswered until they posted publicly.
Should you install it?
If you ship from Germany with DHL or Deutsche Post, this is the app reviewers most consistently prefer over the official DHL tools: fast bulk labels, Internetmarke, customs papers and invoices, and a developer who often builds small requests within days. Functional complaints are rare and mostly old. The recurring risks are price (19 USD / 20-25 EUR a month, with a 99 EUR Premium+ tier for barcode scanning and printer control) and a handful of reports where tickets went unanswered until a public review. Check the plan and which features sit in which tier before relying on it, and use the in-app Help widget or the 247APPS support email for urgent problems. It is not a multi-carrier or non-German solution.
Fair evidence. The functional picture is consistent across about 320 text reviews and 5 years, but nearly all reviewers are German DHL users, there are only 4 reviews of 1-2 stars, and review bursts in July and September 2025 suggest solicitation that inflates the rating.
Right for
- German Shopify stores shipping with a DHL business account and/or Deutsche Post Internetmarke, replacing the official DHL app or Geschäftskundenportal (5959, 5366, 2497)
- Small to mid-size shops processing roughly 5-50 orders a day or a few hundred parcels in a batch (1409, 3539, 5959)
- Merchants who want labels, invoices, delivery notes and customs documents in one place (9417, 3371, 4733)
- Shops that want small custom features built by the developer (8325, 5034, 1952, 0215)
- Stores shipping from Germany to Switzerland or other non-EU countries who need customs papers generated automatically (3298, 8428, 9417)
Wrong for
- Merchants who need an inexpensive entry tier: several 2025-26 reviewers object to the 19 USD / 20-25 EUR monthly price (7353, 5243, 4625, 5037)
- Shops that need warehouse-style features such as CSV invoice export, free date ranges or stock locations in the dashboard (4625)
- Anyone who wants to pay only for bulk labels: a 2025 reviewer asked for a bulk-only tier (5925)
- Stores that need phone or live-person support as a baseline; the developer says it deliberately uses a ticket system (0565, 7578)
- Merchants outside Germany needing multi-carrier rate shopping: all reviews concern DHL and Deutsche Post from Germany
What will annoy you
Price and tier complaints: entry price seen as high, jumps between tiers, and the Premium+ tier is not clear in the listing: 8 reviews, rising, last seen 2026-03.
How the developer behaves when it breaks
The developer (247APPS) replies to every negative review, usually within a day, in German. Functional problems are picked up and fixed (bulk loading 5954 and 6366, Safari invoice export 3606, initial-load bug 7477). Support-silence complaints are met with a request to email support, and reviewers reported contact only after posting. Price complaints get an explanation, not a change, and the replies are sometimes defensive: they correct the reviewer on the 1-star ratings (3008, 4986) and name the reviewer's shop in the cancellation dispute.
What goes wrong 4 recurring themes
- Price and tier complaints: entry price seen as high, jumps between tiers, and the Premium+ tier is not clear in the listing 8 reviews rising, last seen 2026-03
“Erst war alles kostenlos, jetzt muss man für einfachste Einstellungen 20€ im Monat zahlen?” review 7353
- Support tickets not answered until the reviewer posted a public review (several then raised the rating) 5 reviews steady, last seen 2026-01
“aber der support meldet sich gar nicht.” review 7578
- Missing or awkward features: invoice CSV export, custom date ranges, credit notes with return postage, label deletion, DHL pickup booking, invoice download link 6 reviews steady, last seen 2025-11
“CSV export der Rechnungen nicht möglich” review 4625
- Occasional bugs and unexplained DHL errors: orders not marked fulfilled, app needing a second load, cryptic 'mit diesen Angaben nicht möglich' errors, bulk outages, odd international addresses 7 reviews fading, last seen 2025-11
“Sometimes in crashes or need to be loaded twice before being available to load/ print the Label.” review 7477
What it does well 8 themes
- Fast, personal support in German, including weekends, which fixes problems and often builds requested features 170 reviews
“super Support auf detusch. Sogar am Wochenende.” review 8614
- Quick one-click and bulk label creation, clearly faster and less clunky than the official DHL app or business portal 55 reviews
“Falls ihr überlegt von der offiziellen DHL App umzusteigen: Es lohnt sich enorm! Weniger Klicks, weniger Stress, mehr Features :)” review 5366
- Small custom features and change requests implemented within days 22 reviews
“Auch individuelle Anpassungswünsche wurden bei uns unkompliziert und sehr schnell umgesetzt.” review 5034
- Invoices, delivery notes, customs and commercial-invoice documents created automatically alongside labels 28 reviews
“werden steuerkonforme (nicht EU) Rechnungen und Zolldokumente für Sendungen automatisch erstellt -> super einfacher Versand” review 9417
- Stable day-to-day operation with few errors 30 reviews
“die Oberfläche ist übersichtlich und Fehler gibt es praktisch nie.” review 3738
- Simple, uncluttered interface with good YouTube tutorials 22 reviews
“die zahlreichen und gut erklärten Videoanleitungen” review 8311
- Internetmarke, Warenpost and return labels covered, including return labels without a customer order 14 reviews
“Erstellung von Rücksende Etiketten mit der Internetmarke. Funktioniert perfekt” review 2240
- Tracking number and shipment status written back to Shopify orders, triggering customer emails 6 reviews
“Die Übertragung des Sendungsstatus funktioniert nun endlich einwandfrei.” review 2497
Red flags
- Pricing and plan changes surprise merchants: a 2022 reviewer says a free plan turned into per-transaction charges without notice; 2025 reviewers report a higher price and an unclear Premium+ tier (99 EUR/month for the barcode/printer module). The developer's own replies conflict on whether prices changed (one says unchanged since 2022, another says +6 USD in 2025). 3008 1616 0134 4625 7353 1993
- One reviewer alleges that after cancelling a premium plan, access and data were cut off, only part of the refund arrived, and a refund was tied to deleting the review. The developer disputes this, says a full refund was issued as goodwill, and says the reviewer did not respond. Single, contested account. 4986
- Support tickets reportedly vanish or go unanswered for weeks, and got a response only after a public review; the developer once said it could not find a ticket. Contradicts the many reports of fast support, so it looks intermittent rather than systematic. 7504 5694 6056 3261 7578
- Support is ticket-based; the developer confirms it deliberately uses a scalable ticket system rather than direct conversation, though some reviewers mention phone help. 0565 4998 6548
Trend
Review volume fell from 103 in the prior 12 months to 63 in the last 12, with roughly 3% negative (2 of 63). Praise stays centred on support and reliability. Complaints shifted from bulk bugs and onboarding problems in 2020-2022 to pricing and unanswered tickets from mid-2025 onward, after a price increase and the introduction of a higher Premium+ tier. Functional failures are rare in the last year; the one concrete bug report (4625) is disputed by the developer.
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