Colissimo Official
The best-supported way to ship with Colissimo from Shopify, with very fast human support, but the subscription now scales with your Shopify plan and recent hikes have hit low-volume and pickup-point-only users hard.
Should you install it?
If you ship mostly with Colissimo from France, this is a mature, well-liked app: it imports orders, prints labels (including thermal), handles returns and pickup points, and the team answers within minutes and will make small custom changes. Its weak spot is price: the monthly fee follows your Shopify plan, and long-standing subscribers have seen 19→29 € and 49→99 € jumps, which hurts low-volume stores or those using only the pickup-point picker. In late 2025 two merchants were blocked on Monday shipping runs; the developer says Colissimo's own services were down, so expect the app to be only as available as Colissimo. Confirm the price for your Shopify plan and your first invoice before the trial ends.
Fair evidence. 231 reviews with consistent themes and a developer who replies to all negatives, but 29% of reviews are from stores in their first month and most praise one support interaction. Only 5 recent reviews are critical, so price and reliability trends rest on a small number of cases.
Right for
- French merchants who ship mainly with Colissimo and want orders imported and labels printed in a few clicks (0739, 8886, 2081)
- Stores printing on thermal label printers, or needing help getting one working (9002, 5369, 4439, 9377)
- Merchants who also need Colissimo labels for orders from outside Shopify, such as Amazon (2569, 9377)
- Stores that want pickup points, zone-based pricing or contract-based shipping fees, and a team that will make small custom changes (6706, 1196, 0443, 3655, 7845)
- Overseas-territory and international shippers who need a fast fix when something blocks shipments (8880, 4076, 4387)
Wrong for
- Very small shops or stores using Colissimo only for a few parcels (e.g. Corsica, Switzerland): pricing is tied to the Shopify plan, not parcel count (3504, 9829)
- Stores that only need the pickup-point picker because a 3PL handles labels: you pay for the whole app (2130)
- Merchants on Shopify Basic, Shopify or Advanced who need the Colissimo pickup window to open before payment (1650)
- Merchants wanting multi-carrier rate comparison: every review describes Colissimo only and no other carrier is mentioned
- Shops that need saved filters, order archiving, bulk order import by spreadsheet or displayed label cost (2305, 1852, 1500)
What will annoy you
Small missing features: saved filters, archiving, spreadsheet import, label cost display, return+outbound printing together, lettre suivie: 5 reviews, fading, last seen 2023-12.
How the developer behaves when it breaks
Replies to every negative review, usually within days, and thanks most positive reviewers by name. Individual support problems get fixed quickly (trial billing refunded in 5147, wording typo fixed the next day in 3897, custom API change in an hour in 3655). On complaints about price or outages the replies are long and defensive: they blame Colissimo, Shopify or the reviewer's plan (0789, 0785, 0664, 2130, 3504), challenge the reviewer's usage claims (0785, 5793) and do not change pricing. Not every fix is permanent: in 2020 a ticketing fault left a merchant's requests unseen (1635).
What goes wrong 6 recurring themes
- Price rises and plan-based pricing: grandfathered subscribers jump 19→29 € or 49→99 €; low-volume users feel overcharged 4 reviews rising, last seen 2026-10
“Ce gap tarifaire, de 49 à 99 €, a un très gros impact comparé au volume de colis que nous traitons” review 3504
- Label generation blocked on Monday mornings / repeated bugs in late 2025 (developer blames Colissimo web-service outages and a Chrome-blocked Colissimo print kit, not its own releases) 2 reviews fading, last seen 2025-12
“plus rien ne fonctionne le lundi matin quand il faut expédier toutes les commandes du week-end” review 0789
- Pickup-point and plan-related checkout limits (picker validation trouble; picker opens only after payment on lower Shopify plans; live-rate sync limited by plan) 3 reviews fading, last seen 2024-02
“pour les abonnements Shopify BASIC, SHOPIFY et ADVANCED, la fenêtre Colissimo pour le choix du point relais ne s'ouvrira qu'après le paiement du client” review 1650
- Small missing features: saved filters, archiving, spreadsheet import, label cost display, return+outbound printing together, lettre suivie 5 reviews fading, last seen 2023-12
“c'est dommage qu'on ne puisse pas enregistrer les filtres” review 2305
- Trial billing: charged 19 € despite uninstalling within the free trial (developer says a Shopify billing bug; refunded) 1 review fading, last seen 2025-06
“Même si vous désinstallez l’application avant la fin de l’essai, vous serez quand même facturé 19€ par shopify.” review 5147
Also 5147 - Order sync gaps in the first days of use (orders not downloaded, one order not marked shipped) 1 review resolved, last seen 2020-05
“1 n'a pas été enregistrée comme expédiée, bien que l'étiquette colissimo avait bien été imprimée” review 9669
Also 9669
What it does well 6 themes
- Fast, human support that fixes problems (the dominant theme; roughly 205 of 229 text reviews) 205 reviews
“On sent de vrais techniciens à l'autre bout et non des supports externalisés.” review 2418
- Easy setup, simple interface, saves time on daily order processing 60 reviews
“nous fait gagner tellement de temps” review 8886
- Developers make small custom changes or fixes within hours to a day 7 reviews
“On avait besoin d'une fonctionnalité en plus et les dev ont fait le nécessaire en moins de 24h !” review 0443
- Label printing: thermal printers, returns, orders from outside Shopify 12 reviews
“Cet outil est vraiment plus simple et intuitif que Coliship” review 4439
- Pickup points, zone pricing and contract-based shipping fees (including international) 6 reviews
“Il m'a apprit que je pouvais intégrer les frais d'expédition au réel en fonction du contrat (y compris pour l'international)” review 6706
- Keeps being developed; new version and new-checkout compatibility praised 6 reviews
“Développe de nouvelles fonctionnalités fréquemment.” review 0131
Red flags
- Subscription price rose sharply for long-time subscribers (19→29 € and 49→99 €) as legacy price grids were retired; the developer confirms pricing now follows the Shopify plan, not usage or features. The listing's 'from 22 €' is only the lowest tier. 2130 3504
- Free-trial billing: one merchant was charged 19 € after uninstalling inside the 7-day trial. The developer attributes it to a Shopify billing-cycle bug and says it refunds affected merchants; check your first invoice. 5147
- Total dependence on Colissimo's web services: when La Poste's systems were down or attacked in late 2025, label generation stopped and the developer said it had no lever to fix it. Two merchants reported being blocked on Monday shipping runs. 0789 0785
- Lock-in by pricing: a merchant who only needs the pickup-point picker says existing subscribers feel 'taken hostage' by the price rise; the developer says merchants are free to uninstall. 2130
Trend
Review volume has grown (66 in the last 12 months vs 32 in the prior 12) and the praise is unchanged: support speed. The share of negatives is higher, though, at 6.1% vs 2.6% overall. The new complaints are different from the older ones (setup, early sync gaps, missing small features in 2020-2023). They are about reliability around the late-2025 Colissimo incidents (0789, 0785) and, since March 2026, price increases (5793, 3504, 2130). A new app version in mid-2026 is praised (1571, 1856). The older sync and feature complaints have not reappeared since 2023.
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