Click & Drop
A free Royal Mail-only order importer that works until it silently stops importing, and most reviewers in the last year report exactly that, with slow or formulaic support.
Should you install it?
Click & Drop is a free, Royal Mail-only connector that imports Shopify orders into Royal Mail's Click & Drop site and sends tracking back. When it works, UK stores with a few orders a day find it hands-off. But in the last 12 months nearly every reviewer reports orders silently stopping, 'connected' status with nothing arriving, and reconnecting not helping, and support is slow or formulaic. If you ship only with Royal Mail and can fall back to manual order entry, it costs nothing to try; if you depend on automatic import for daily shipping, multi-location stock, pre-orders or US/EU customs, expect trouble. Check your order flow daily and keep a manual fallback.
Solid evidence. 89 reviews (87 with text), all UK, with 26 in the last 12 months. The same failure appears across dozens of independent reviewers and developer replies, so the pattern is consistent. Whether the root cause is the app or Royal Mail's API is not clear from the reviews.
Right for
- UK stores that ship only with Royal Mail and can tolerate manual entry on days the sync stops (older positive reviews 7278, 8196, 8530, 9879)
- Low-to-moderate volume stores that ship within a week of the order and use a single Shopify location (6059, 7278)
- Stores that already have a Royal Mail online business account and mainly want orders and tracking synced (3151)
Wrong for
- Stores where a sync outage stops shipping, e.g. 100+ orders a day (1451)
- Pre-order or made-to-order shops that need to import orders older than the import window (3759, 4755, 5534)
- Multi-location or multi-warehouse Shopify stores (0431, 1128, 9954)
- Stores shipping to the USA or EU that need reliable customs data (4710, 4046, 6314)
- Anyone who wants a multi-carrier tool; several reviewers moved to Evri, DPD or Shopify Shipping (9981, 4046, 3798)
- Stores that rely on shipping rules for multi-item orders; one 2023 reviewer had to enter postage manually (9307, single report)
What will annoy you
Orders stop importing or the integration keeps disconnecting; shippers fall back to typing orders in by hand: 38 reviews, rising, last seen 2026-09.
How the developer behaves when it breaks
Replies come from the Royal Mail Click & Drop team to about 6 in 10 negative reviews, mostly with templated text (check integration is connected, delete and recreate it, email support). In 2026 several replies say orders are 'coming through successfully' or the integration 'appears to be functioning as expected' while the reviewer says otherwise (8873, 2529, 4215, 4020, 3951). Other replies report a per-account fix, sometimes days or weeks after the review (9981, 6944, 1043, 9676, 5376, 4582, 5701, 5770). Problems recur for the same accounts and reviewers say replies come faster than support emails (6314, 4582). Some reviewers confirm a fix (5134); a few replies point to a settings cause (9574, 1983, 8480).
What goes wrong 11 recurring themes
- Orders stop importing or the integration keeps disconnecting; shippers fall back to typing orders in by hand 38 reviews rising, last seen 2026-09
“Was working fine and now orders are not coming through to the click and drop account.” review 4215
- Connection shows green or 'connected' but nothing arrives, and reconnecting, deleting the integration or reinstalling the app does not fix it 20 reviews rising, last seen 2026-09
“The green tick says it is connected to my store but none of the orders are pulling through.” review 0071
- Support is slow, silent or unhelpful; some reviewers waited weeks or a month for an answer 22 reviews steady, last seen 2026-06
“When Ive emailed for support it's taken over 4 weeks previously.” review 4793
- Dispatch status or tracking is not written back to Shopify, so tracking emails and fulfilment have to be done by hand 8 reviews fading, last seen 2026-06
“it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.” review 1451
- Duplicate integrations and duplicate or tripled orders, often triggered by opening the app from the Shopify admin or reconnecting 7 reviews fading, last seen 2024-12
“Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of.” review 1043
- Older orders are not imported; reviewers cite a 7-day window (the developer's replies say 7 days) or about 60 days, which blocks pre-order and made-to-order shops 5 reviews steady, last seen 2025-11
“Order history over 1 weeks dont sync up, and no button to prompt later history.” review 5534
- Weights are not carried over correctly: box weight missing, or product weights ignored or not imported 3 reviews steady, last seen 2025-09
“the weights of products created in Click & Drop have started to be ignored” review 4582
- Customs and international data problems: US orders rejected for zero duty, Shopify descriptions overwriting the customs description, customs data not pulled from variants, EU orders not processing 4 reviews steady, last seen 2026-09
“Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero"” review 4710
- Orders pulled from the wrong Shopify location, or stock deducted from the wrong location 3 reviews fading, last seen 2025-06
“it pulls orders from all locations in Shopify so all our warehouses are getting the same order pulled through.” review 0431
- Slow order import: minutes to hours or even days before a Shopify order appears 3 reviews fading, last seen 2025-02
“Now it can take a few hours to days for a new order to come across from Shopify.” review 2434
- App stopped working or was called unsupported after Shopify API changes in spring/summer 2023 7 reviews resolved, last seen 2023-07
“Currently unsupported until Click and Drop roll out an update for Shopify's API” review 5570
What it does well 2 themes
- When the connection holds, it imports paid Shopify orders and sends tracking back without any manual work. Most of these reviews are older; the newest is January 2025. 9 reviews
“Quietly works in the background without any involvement needed 99% of the time.” review 7278
- Customs details (advanced customs info) arrive with the customer details on imported orders. Only one reviewer mentions this. 1 review
“It's convenient having the advanced customs info come through along with the customer details.” review 6059
Also 6059
Red flags
- Silent sync failure: the integration shows as connected (green tick) while no orders arrive, so you only notice when orders go unshipped. Reviewers also note there is no in-app screen to check settings or errors. 4000 0071 4156 3557 8546
- Outages follow updates without warning; reviewers could not get an ETA, and the pattern recurred in June 2026 with seven or more import or connection complaints in about one week. 5644 4793 4215 3951 3421 9828
- Developer replies often say the integration is fine or orders are 'coming through successfully' while the reviewer says they are not, and one reviewer says the reply claiming a fix was false. Fixes appear to be per-account, not root-cause. 8873 2529 4215 4020 3951 6314
- Support response is slow enough to cause shipping backlogs: weeks to a month for replies, and one reviewer said they had to leave a 1-star review to get attention. 6392 4793 4582 4585 5376
- Duplicate integrations create duplicate orders, which risks double-shipping or double-processing; reviewers say you must delete extra integrations on the Royal Mail side. 1043 9954 9299 7111 4121
- Data retention: one reviewer complains that information is deleted after 13 months. Single mention, not corroborated. 5534
Trend
Review volume is steady (26 in the last 12 months vs 24 in the prior 12), but 92% of the last 12 months' reviews are negative versus 84% overall. 2023 was the Shopify API wave (resolved), 2024 was duplicate integrations and missing tracking (fading), and 2025-2026 is dominated by orders not importing and disconnects. There was a cluster of about eight complaints between 16 and 22 June 2026, with one reviewer saying it started after an update (5644), and complaints continue through September 2026. No recent 5-star review describes a working setup.
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