AMP Australia Post Shipping
A long-proven Australia Post rates-and-labels app for small Australian stores, but since the sale to AMP support has gone silent for weeks at a time, and the new team's turnaround is only about three months old.
Should you install it?
This is a mature, cheap Australia Post app that does its core job: live eParcel, MyPost Business and StarTrack rates at checkout plus label and lodgement printing, and it earned years of glowing support reviews under the original developer. Since the sale to AMP, several long-time users report weeks of unanswered tickets while checkout rates were broken or missing, and one store says it lost orders. A new team has started fixing things since July 2026, and reviewers from August to October describe quick fixes, but that is under three months of evidence. Install it if you ship with Australia Post, can configure package dimensions carefully, and can tolerate email-only support; test rates and support responsiveness during the free trial before relying on it for a high-volume store.
Fair evidence. There are 142 detailed reviews, but about a quarter come from first-month users and many look solicited. The support recovery since July 2026 rests on roughly ten recent reviews, and some are promotional or contradict their developer reply, so the current state is not well established.
Right for
- Small to mid-size Australian stores shipping with Australia Post eParcel, MyPost Business or StarTrack that want live checkout rates plus label and lodgement printing in one app (1616, 1435, 4142)
- Stores with mixed parcel sizes or unusual freight rules that want the developer to build customisations (0388, 3557, 9320)
- Stores selling internationally that want Australia Post overseas rates without hand-building shipping zones (0794, 4594, 6186)
- Merchants who will set up package dimensions carefully and can wait on email-based support (0044, 7588)
Wrong for
- Stores where a checkout rates outage costs real money and that need weekend or after-hours support; the developer confirms there is none (7976, 0044, 6499)
- Merchants who want to change shipping rules or data themselves; one reviewer says every change had to go through support (5203)
- Higher-volume stores (one reviewer ships about 5,000 orders a year) that cannot absorb days of missing international rates (7343)
- Stores that need carriers other than Australia Post/StarTrack, or oversized freight without the right Australia Post contract (6499)
- MyPost Business users who prefer a lightweight plugin; the extra shipment, manifest and lodgement steps cost this reviewer time (6690)
What will annoy you
Support slow or silent for weeks, no weekend or after-hours cover, often while checkout rates are broken: 10 reviews, fading, last seen 2026-07.
How the developer behaves when it breaks
Replies to 8 of 9 negative reviews, politely but often late and templated: many replies are dated 7 Oct 2024 to complaints from 2023-2024. Observed outcomes are mixed: refund and explanation of an Interparcel mismatch (6499); apology but no fix and the merchant switched apps (7597); pushback saying the issue was not the app's fault (7343); and promised follow-up emails in 2026 with no resolution reported (5203, 3994). Real fixes appear in July 2026 reviews, where named staff (Anoop, Siobhan) investigated and resolved rate and label problems (8876, 7588, 9966). No resolution is documented for the March 2026 unanswered report (7941).
What goes wrong 4 recurring themes
- Support slow or silent for weeks, no weekend or after-hours cover, often while checkout rates are broken 10 reviews fading, last seen 2026-07
“3 WEEKS LATER we are still waiting for a response from their support team” review 5203
- Shipping rates vanish or checkout errors ('can't ship to your address') that lose orders 8 reviews rising, last seen 2026-07
“a change from Shopify that seems to have broken this app's shipping calculations for some addresses and not others” review 7941
- No rates at checkout unless packaging and dimensions are configured exactly; setup rules poorly documented 4 reviews steady, last seen 2026-08
“otherwise no shipping rates will show at checkout” review 0044
- Clunky, click-heavy workflow; slow label generation; bulk tools gated by plan; no view/print without download 4 reviews steady, last seen 2026-08
“full of needless clicking to do basic things” review 5558
What it does well 5 themes
- Fast, hands-on support from the original developer (2015 to 2025), often with calls or screen-share during setup; approximate tally, includes 2026 reviews praising the new team 110 reviews
“within 10 minutes we had a technician looking into the problem” review 9966
- Live Australia Post / eParcel / StarTrack rates at checkout, including international rates 28 reviews
“fast accurate freight pricing live on my store front” review 1616
- Saves time on labels, fulfilment and lodgement compared with doing it by hand or in eParcel directly 35 reviews
“creating labels and fulfilling orders takes a quarter of the time it used to” review 7296
- Developer will build small customisations or rule changes on request 12 reviews
“very helpful with all our request and customisation” review 9320
- Flat monthly price rather than per-label fees (2021-2022 statements; one reviewer cites $10/month) 8 reviews
“flat-rate cost per month (no additional charges per label!)” review 7394
Red flags
- Weeks-long support silence while checkout rates are down: tickets unanswered for 3+ weeks, 'Live Chat is never live', and team 'away in Singapore' during a four-day outage. The developer confirms there is no after-hours support. 3994 5203 7941 7597 7976
- Rates stopping at checkout means customers cannot buy and orders are lost; reported repeatedly from 2024 through July 2026, with one outage lasting four days. 7976 7597 7343 8876 7588
- Shipping settings reportedly deleted overnight without warning (March 2025, store doing about 5,000 orders/year). The developer disputes this, citing logs and a package-settings issue, so it is unresolved. 7343
- Lock-in and no self-serve: reviewer says they cannot access the app's data and every change (free-shipping thresholds, rate increases) has to go through support. 5203
- Ownership change: app sold by the original developer (Addition) to AMP; reviewers say service worsened after the sale, and the current recovery rests on a newly hired team. 5203 0032 3994 5558 9101 1435
- Compatibility risk: Shopify reportedly flagged the app as needing a developer update, and a Shopify change broke calculations for some addresses. 3994 7941
- Billing problems each month and a survey pop-up blocking access to the app (Oct 2023; developer says the survey can now be skipped). Bulk features are reportedly gated by plan tier. 0032 5558
Trend
Through 2022 the reviews are almost all 5 stars praising the original developer's support. Complaints begin in 2023 after the sale to AMP and grow through 2024-2026, with a concentrated cluster March-July 2026 (3 of the 20 reviews in the last 12 months are 1 star, plus several 3-4 star reviews about support or rates). Review volume has risen (20 in the last 12 months vs 5 in the prior 12), partly because a rebuilt support team has been collecting recovery reviews since late July 2026. Positive support experiences since then are real but only about three months old.
Shipping with Australia Post? See its MyPost Business zones from your postcode on a map.
Want this checked against your store?
Get this write-up by email with every review link, then reply with your volumes, carriers and countries for the three apps that fit your store. No charge; it is how I meet merchants who later need a shipping engineer.