PluginHive Australia Post Ship
If you ship with Australia Post from an Australian store and want rates and labels inside Shopify, this works — but you are effectively buying a hands-on setup service, and the reviews almost all stop the day after that setup.
Should you install it?
This is a single-carrier Australia Post app for Australian stores: calculated AusPost rates at checkout off your own MyPost Business or eParcel account, and bulk label printing inside Shopify instead of the AusPost portal. What reviewers consistently describe buying is the setup service — unprompted calls, free Zoom sessions, named agents — and several stores switched here from AMP / 'Australia Post by Addition' over price and support (9259, 3950). The two real product faults on record are both fixed: MyPost Business support (last complained about 2022-09) and Shopify order notes missing from labels (2021-07). The live risks are commercial, not technical: reinstalling does not restart your trial (5657), and one merchant was steered into a Shopify plan upgrade that cost two user seats, with no warning and no developer reply (0458) — confirm what plan you need before installing. Expect to need help configuring it; almost nobody reports setting it up alone.
Fair evidence. The sample is large and consistent but collected at the wrong moment: 69% of reviewers had the app under a month and many wrote within hours of an onboarding call, so a 0% negative share over the last 12 months tells you the app is reviewed early, not that it runs cleanly. Long-tenure reviewers do exist — about 4 years (7224), almost 3 years (5338), over 2 years (6838, 1817) — and are positive, but they write a line each with no operational detail, so the review set cannot tell you what month six looks like at volume, and no reviewer anywhere states an order volume. Only three negative reviews exist in total, too thin a base to characterise failure modes with confidence.
Right for
- Australian stores shipping domestically on a MyPost Business account who want labels printed from Shopify instead of the AusPost portal (6555, 2092, 7286)
- Owners who describe themselves as non-technical and want someone on a Zoom or phone call to configure it for them (7237, 2092, 7544)
- Stores leaving another AusPost app over price or support — AMP / 'Australia Post by Addition' is named twice (9259, 3950)
- eParcel/business-contract shippers who need box-and-satchel packing rules and per-service configuration (3950, 9297, 4015)
- Stores that want to add a margin on top of AusPost's calculated rate at checkout (4673, 9297)
Wrong for
- Anyone shipping with a carrier other than Australia Post — 143 of 144 reviews are Australian and no other carrier is named as being used
- Stores outside Australia: exactly one US reviewer (3272), and that review is about the support call, not about shipping
- Owners who want a self-serve install with no phone contact — the developer calls unprompted after install and one reviewer objected strongly (5657)
- Anyone on a legacy or lower Shopify plan who cannot risk a plan change: one reviewer was told by support to upgrade and lost two user seats reverting (0458)
- Buyers who want evidence of behaviour at volume or over years — no reviewer states an order volume, and the long-tenure reviews are one-liners (7224, 5338, 6838)
What will annoy you
Setup is not self-serve: reviewers repeatedly need a call or the team to configure rules for them: 8 reviews, steady, last seen 2026-05.
How the developer behaves when it breaks
Replies to about 7 in 10 reviews, usually within days on positives, and the replies are specific (they name the account type, services and product category). On negatives the pattern is different: 5584 was answered roughly two months later, announcing that MyPost Business support now existed; 5657 was answered about a month later with a billing explanation and a stated refund; 0458, the plan-upgrade complaint, was never answered at all. Where fixes are evidenced, they are real — MyPost Business clearly works in later reviews (7233, 4867), and 9297's reviewer edited a one-star complaint to five stars saying the team fixed the problem within hours, though that reviewer does not confirm the notes field now maps.
What goes wrong 6 recurring themes
- Setup is not self-serve: reviewers repeatedly need a call or the team to configure rules for them 8 reviews steady, last seen 2026-05
“It was a bit complicated to setup but these guys will help you like it's their own website.” review 0803
- Support advised a Shopify plan upgrade; reverting cost the merchant two user seats on a legacy plan, with no warning given 1 review steady, last seen 2025-01
“The customer service representative failed to explain the consequences of their recommendation” review 0458
Also 0458 - Charged for a full month after installing and uninstalling; trial timing disputed 1 review fading, last seen 2024-07
“Installed for one day, then uninstalled because it did not work for what I wanted, and still got billed a full month” review 5657
Also 5657 - Unsolicited phone calls after install and after uninstall, with no opt-out offered 1 review fading, last seen 2024-07
“Their team also has the audacity to call you unexpectedly to try to help you set it up, not even giving the option not to call” review 5657
Also 5657 - MyPost Business accounts not supported 1 review resolved, last seen 2022-09
“This app doesn't work with Australia Post MyPost Business.” review 5584
Also 5584 - Shopify order/delivery notes not printed on the AusPost label 1 review resolved, last seen 2021-07
“The delivery notes/order notes field in Shopify is completely ignored by this app!” review 9297
Also 9297
What it does well 6 themes
- Hands-on human onboarding: unprompted calls, free Zoom sessions, named agents (Sibi, Priyanka, Manohar, Touseef, Sagar, Keerthi, Addina) 115 reviews
“Even at 8.30pm on a friday, I submitted a support request and got a phonecall from a real human within a few minutes and we had my system integration up and running a few minutes later.” review 9885
- Fast, technical responses when something is actually broken mid-use 34 reviews
“every single time I contacted the PluginHive team, they responded within hours” review 3950
- Bulk label generation and printing inside Shopify, replacing manual entry in the AusPost portal 22 reviews
“Completely streamlined our Aust Post labelling experience, saving hours each week of manual entry.” review 6838
- Calculated AusPost rates at checkout off the merchant's own account, with an optional margin 12 reviews
“I also really appreciate you showing me where to add an additional margin so it can be included in the calculated rates at checkout.” review 4673
- Cheaper / better regarded than the other AusPost apps reviewers had tried 7 reviews
“I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair and the bulk label processing is a very good feature.” review 9259
- Configurable packing and rate rules: weight-based packaging, product exclusions, flat-rate override, signature-on-delivery 4 reviews
“There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging” review 9297
Red flags
- Support recommended a Shopify plan upgrade without explaining the consequences; the merchant upgraded, decided against the app, and lost two user seats when reverting from a legacy plan. No other review mentions any Shopify plan requirement, and this review got no developer reply. Ask what plan you need before you install. 0458
- Billing after uninstall: one merchant says they used it a day and were billed a month. The developer's reply attributes this to a reinstall after the 15-day trial had already been consumed on an earlier install, and says a refund was processed — so a second install does not restart your trial. 5657
- Outbound phone contact is the developer's default. Most reviewers welcome it; one experienced it as pressure and says calls continued after uninstall. 5657 3272 8347
- Replies to negative reviews are slow — roughly two months (5584) and one month (5657) — against replies to positives within days. One of the three negatives was never answered (0458). 5584 5657 0458
Trend
Volume is up — 57 reviews in the last 12 months against 36 the year before, about 4.8 a month — with no negatives in that window. But information density has fallen. The most detailed functional description of this app anywhere in the 144 reviews is 9297, from July 2021: weight-based packaging, product exclusions, manifests within the app, flat-rate override, signature options, and the one concrete bug anyone has ever documented. Recent reviews are overwhelmingly one or two lines thanking a named agent for a setup call. The two substantive older faults (MyPost Business unsupported, 2022; label notes field, 2021) are gone, and MyPost Business is now the most-mentioned account type, so those are genuinely behind it. What remains from 2024–2025 is commercial rather than technical: trial billing on reinstall (2024-07) and the Shopify plan-upgrade advice (2025-01).
Shipping with Australia Post? See its MyPost Business zones from your postcode on a map.
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